Ratings based on 378 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 17 Nov 2024
Mid tier inexpensive hotel not bad for the money
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review! We're glad to hear you found value in your stay with us. We strive to provide a comfortable experience at a reasonable price, and we hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 17 Nov 2024
The room was not clean - visible stickiness on tables - dry blood on the bed sheet (discovered the following morning), mosquitos and gnats flying around. The room had a heavy smoke smell - someone smoked in the room previously and I'm not a smoker - it gave me a headache and I tried covering my nostrils to filter some of the bad air.
Normally I would demand another room, however, the hotel looked to be at full capacity and I didn't have faith that another room would be better. Normally I would have refused the room and left, however, I attended a late night event and was traveling with an 82-year old and would not uproot their routine looking for another hotel that time of night. I now have to santize everything I had with me and get the smoke smell out of my formal attire and other clothes - that's how strong the smoke was in that room - and this is listed as a no-smoking facility. I didn't dare go to see what was in the dining area.
Comment from Hotel Management
18 Nov 2024 by Jay P, Hotel Management
Thank you for taking the time to provide your feedback. We are sorry to hear that your experience did not meet your expectations. However, we are disappointed that these concerns were not brought to our attention during your stay. Our team is available 24/7 to assist with any issues, and assuming we were at full capacity or that another room would not be better deprived us of the opportunity to resolve this for you.We take cleanliness and comfort very seriously and would have gladly addressed the concerns you mentioned, including providing a new room or additional accommodations. It is always best to inform us immediately so we can take prompt action.While we regret that your experience was not ideal, we hope you will consider giving us another chance in the future. Please do not hesitate to reach out directly so we can ensure your next visit meets the standards we strive to provide for all our guests.
by A verified traveler
Posted 6 Nov 2024
Overall I love it. Just was little bugs in the light over the sink area flying around when light was turned on.
Comment from Hotel Management
7 Nov 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for your kind words! We're thrilled to hear that you loved your stay. We apologize for the inconvenience of the bugs near the light, and we’ll address this issue promptly to ensure a more comfortable experience for future guests.We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 27 Oct 2024
Quiet
Comment from Hotel Management
28 Oct 2024 by Hotel manager, Hotel Management
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager
by A verified traveler
Posted 16 Oct 2024
I booked this motel (yes, not hotel) on a last minute basis. I thought I had made a proper choice based off the ratings, but I did not. 1st, the hotel staff is lovely, no quarelling and very kind. This was pretty much the only good thing.
2nd, upon arrival I noticed that the bedding was very stained from on top of the bed to stuck on junk on the bed skirt. The front desk had the bedding changed.
3rd, after that issue the bedding was changed but still stained.
4th, the refrigerator was completely broken. This was important cause I had milk for the baby.
5th, when I say that the carpets and flooring turned our feet black. I'm not joking. Especially my baby's feet cause of how on the move he is.
6th, because of the broke fridge my left overs got taken. But some how returned 3 days later?
7th, the fire alarm was literally hanging off the wall and so was the walling in the shower area.
8th, save your time on the "breakfast" and just go to the Micky D's in the front.
Overall, will not be staying here again until the owners renovate and make some staffing changes!
Comment from Hotel Management
17 Oct 2024 by Hotel manager, Hotel Management
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for your 5-star review! We're thrilled you enjoyed your stay and hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 7 Oct 2024
The remote didnt work, so I had to obtain a new one. The top blanket was dirty on both beds as well as the room wasn't too clean. Musty smell when you first walk in the room. Tub faucet was taped together to stay in place. I feel if they updated the property look and really get all new equipment, they would have better ratings. The staff was friendly,!
Comment from Hotel Management
8 Oct 2024 by Hotel Manager, Hotel Management
Dear Tiffany,Thank you for your valuable feedback. We're pleased to hear our staff made a positive impression. We take your comments seriously regarding the room's cleanliness and maintenance issues, and we are committed to addressing them. Your suggestions for updates are noted, as we continually strive to enhance our guests' experience. We hope to welcome you back for a better stay!Sincerely, Hotel Manager
by A verified traveler
Posted 7 Oct 2024
This is the worst hotel I have ever checked in to. We were unable to stay the night and drove back to Atlanta, due to the moldy smell and condition of the room. Staff replaced the comforter on the bed upon our request, due to stains on the bedding, but this did not help the overall situation.
Comment from Hotel Management
8 Oct 2024 by Hotel Manager, Hotel Management
Dear Trey,Thank you for sharing your experience. We're sorry to hear about the issues you encountered during your stay, particularly regarding the room's condition. Your feedback is crucial, and we will investigate these concerns to ensure a better environment for our guests. We appreciate your input and hope for the opportunity to improve your experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 12 Sep 2024
Toilet had not been cleaned properly for a couple of months and the carpet smelled dirty.
Comment from Hotel Management
13 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,"Please accept our sincere apologies for the cleanliness issues you experienced. This is unacceptable, and we are addressing the housekeeping lapses immediately. Thank you for bringing this to our attention - your feedback helps us improve the guest experience. We hope you'll consider giving us another opportunity to provide you with a better stay."Sincerely, Hotel Manager
