Ratings based on 994 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Customer Service, Hotel Management
Stephanie, thank you for your positive rating. We're delighted you loved your experience at Courtyard Lexington North. We hope to welcome you back soon!
by A verified traveler
Posted 28 Oct 2024
Saw a few bugs on the wall in the hallways, breakfast was not great at all, parking lot lights were not working very dark in the back, back door to go into hotel not secure always open to anyone, keys constantly not working to get into room.
Comment from Hotel Management
28 Oct 2024 by Courtyard Lexington North, Hotel Management
TraceyWe thank you for taking time to reach out regarding your recent stay with us. Guest satisfaction is our number one priority and I sincerely apologize for the falling short during your recent stay. I have shared your feedback with our entire leadership team to ensure all concerns you listed are addressed.We hope you choose to stay with us again the next time your travel brings you to the Lexington area so we can share our newley renovated hotel pending completion in a few months into the new year.Thank you again and feel free to contact me with any questions.Tiffany BakerDirector of OperationsCourtyard North Lexingtonemail: t.baker@rainmakerhospitality.com
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Jacquelyn, thank you for staying with us at Courtyard Lexington North. We’re delighted to see you had a great experience.
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Pamula, thank you for staying with us at Courtyard Lexington North. Your positive rating is much appreciated, and we're glad to know you had an enjoyable stay. We're looking forward to welcoming you back.
by A verified traveler
Posted 21 Oct 2024
The property is tired and starting to look run down.
My room was dirty. There were stains in the carpets and furniture. The main console was dirty it was not wiped down properly. Had to call down twice to get them to send up pillows I had asked for. The guests in the room next to me were having a party and had the music blaring till after 11 pm and you could hear them through the walls. As a Bonvoy member I was very disappointed in my stay. I would never choose this hotel again.
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Julie, the team appreciates your feedback and is addressing the cleanliness concerns. The inconvenience with waiting for additional pillows and noise from neighboring guests is noted and we apologize for the inconvenience faced. Thank you for being a Bonvoy member, and should you reconsider, the team is committed to improving your experience.
by A verified traveler
Posted 21 Oct 2024
This property is in serious need of renovation. Carpets are just beyond dirty and there was a musty smell and ants in my room. Staff was very courteous and the location was great for where we needed to go. If not remodeled, it will not be my choice next year.
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Carlos, thank you for sharing your thoughts. It's unfortunate that your room experience fell short of expectations. We're glad to hear our team members were courteous and that the location suited your needs. Your feedback is valuable and will be shared with the relevant teams.
by A verified traveler
Posted 24 Sep 2024
The room had a foul odor and the air conditioner did not work.
Comment from Hotel Management
25 Sep 2024 by Customer Service, Hotel Management
Lee, thank you for sharing your experience. It's a priority to offer each guest a pleasant stay and the team will review the concerns you've mentioned.
by A verified traveler
Posted 22 Sep 2024
Good for the price
Comment from Hotel Management
23 Sep 2024 by Customer Service, Hotel Management
Jean, it’s great to know you found value in your stay at Courtyard Lexington North. We're looking forward to welcoming you back in the future.
by A verified traveler
Posted 18 Sep 2024
Service was excellent, friendly and professional. The room was very clean and comfortable. We loved the quiet.
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Customer Service, Hotel Management
Cheryl, thank you for staying with us at Courtyard Lexington North. It’s great to know you had a pleasant experience. We hope to welcome you back in the future.
