Ratings based on 584 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2025
Like that they try have a breakfast bar area
Comment from Hotel Management
15 Jan 2025 by Sara, Hotel Management
Hello Jeff,Thank you for your feedback! We're glad you enjoyed our breakfast bar area. We strive to provide a convenient and enjoyable experience for our guests, and we appreciate your positive comment!Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
2 Jan 2025 by Sara, Hotel Management
Hello Jay,Thank you for your feedback. We're truly sorry to hear that your experience didn’t meet your expectations. Please know that we take all concerns seriously and would love to learn more about what went wrong. If you’re open to it, please reach out to us directly so we can address the issues and work to improve for future guests.Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Sara, Hotel Management
Hello Susan,Thank you so much for your perfect rating! We're thrilled to hear you had a wonderful stay. Your feedback means a lot to us, and we look forward to welcoming you back soon!Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler from Lexington
Posted 9 Dec 2024
Okay
Comment from Hotel Management
10 Dec 2024 by Sara, Hotel Management
Hello George,Thank you for your great review! We're glad to hear you had a positive experience. We appreciate your feedback and will continue to work on making your next stay even better. We look forward to welcoming you back soon!Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler from Buford
Posted 1 Dec 2024
Great customer service. The night clerk was a very nice lady. Accessible room was clean. Would recommend a lower bathroom sink for handicapped and accessible shower was a little different, mounted in middle of the shower, so you couldn't stand or sit under the spray, it has a great handheld but the option wasn't there for spouse to have a regular shower. Maybe install traditional fixtures as well. Shower seat is mounted to wall and is a little to hi for short person to use, almost slid off trying to use seat so that wasn't an option, so couldn't get a much needed good shower, had to make do. Toilet was loose from floor and rocked a little upon use, reported to the nice lady, said she'd see to it. Good breakfast buffet, reported to nice lady was good and warm first day but ice cold second day, warmed in microwave was good. She said someone may not have turned up the buffet warmers, she would take care of it. Overall good stay for budget price
Comment from Hotel Management
2 Dec 2024 by Sara, Hotel Management
Hello Tonja,Thank you for your detailed feedback! We're glad to hear you had a positive experience with our customer service and clean accessible room. We appreciate your suggestions on the bathroom fixtures and shower seat, and we'll certainly look into these areas for improvement. We're also sorry to hear about the issues with the breakfast and toilet, but we're happy to know our staff addressed them promptly. We value your input and hope to welcome you again for an even better stay!Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 23 Nov 2024
Great staff, clean room.
Comment from Hotel Management
25 Nov 2024 by Sara, Hotel Management
Hello Katelyn,Thank you for your kind review! We're thrilled to hear you enjoyed the clean room and appreciated our staff. We look forward to welcoming you back soon!Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Sara, Hotel Management
Hello Tiffany,Thank you for your feedback! We appreciate you taking the time to share your thoughts and are sorry to hear your experience didn’t fully meet expectations. We’re always looking for ways to improve and would love to hear more about how we can make your next stay better. We hope to welcome you back soon!Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 17 Nov 2024
The staff and management were friendly and accommodating with a few requests due to extended stay. Fantastic for the price. Parking was a bit of a challenge but it was managable. The facility is under remodel but it was not noisy. Pool was indoor but not heated. I would stay here again.
Comment from Hotel Management
18 Nov 2024 by Sara, Hotel Management
Hello Stephanie,Thank you for sharing your feedback! We’re glad to hear that our staff and management were able to accommodate your needs during your extended stay. We appreciate your understanding of the ongoing remodel and are happy to know it didn’t impact your experience. We’re also taking note of your feedback regarding parking and the pool temperature. We look forward to welcoming you back in the future!Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 4 Nov 2024
Nice place
Comment from Hotel Management
4 Nov 2024 by Sara, Hotel Management
Hello Suzanne,Thank you for your simple yet kind review! We’re glad to hear you enjoyed your stay and found our place nice.We look forward to welcoming you back!Best regards,Sara DrammehGuest Relations Associate
by A verified traveler from Lexington
Posted 22 Oct 2024
Easy Check in
Comment from Hotel Management
22 Oct 2024 by Sara, Hotel Management
Hello George,Thank you for your feedback! We're glad to hear that you had an easy check-in experience. We look forward to welcoming you back soon!Warm Regards,Sara DrammehGuest Relations Associate
