Ratings based on 558 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Nice place
Comment from Hotel Management
4 Nov 2024 by Sara, Hotel Management
Hello Suzanne,Thank you for your simple yet kind review! We’re glad to hear you enjoyed your stay and found our place nice.We look forward to welcoming you back!Best regards,Sara DrammehGuest Relations Associate
by A verified traveler from Lexington
Posted 22 Oct 2024
Easy Check in
Comment from Hotel Management
22 Oct 2024 by Sara, Hotel Management
Hello George,Thank you for your feedback! We're glad to hear that you had an easy check-in experience. We look forward to welcoming you back soon!Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 20 Oct 2024
We checked in on Friday around 10 pm and the lady at the front desk was so sweet! After a long day she has us lugging. The cleaning staff was onsite the next day as late as 6pm making sure the spaces were clean and nice.
Comment from Hotel Management
21 Oct 2024 by Sara, Hotel Management
Hello Jojuan,Thank you for your kind words! We’re so glad to hear that our front desk staff and cleaning team made a positive impression on your stay. We appreciate your feedback and hope to welcome you back soon!Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler from Dundee
Posted 19 Oct 2024
Even though the hotel was in the process of remodeling, the facility was clean and fresh.
Staff was professional and attentive. Would definitely stay there again.
Comment from Hotel Management
21 Oct 2024 by Sara, Hotel Management
Hello Darleen,Thank you for your wonderful feedback! We’re glad to hear you found the hotel clean and our staff attentive, despite the remodeling. We look forward to welcoming you back soon!Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Sara, Hotel Management
Hello Andrey,Thank you for your fantastic 5/5 review! We’re thrilled to hear that you had such a wonderful stay with us. Your kind words inspire our team to keep delivering excellent service.We can’t wait to welcome you back soon!Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 13 Oct 2024
Good
Comment from Hotel Management
14 Oct 2024 by Sara, Hotel Management
Hello Riya,Thank you for your feedback! We're glad to hear you had a good experience. We hope to welcome you back soon!Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Sara, Hotel Management
Hello Tabitha,Thank you for the perfect rating! We're thrilled to hear you had such a great experience. We look forward to welcoming you back soon!Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler from Lexington
Posted 6 Oct 2024
This property was dirty. I had to remake my bed because the sheets were completely dirty on my bed. My room looked as tho it had not been cleaned. Only the trash pulled. I asked to switch rooms and was told it wasn’t allowed. The staff was not interested in assisting me or hearing my concerns. Just brushed me off and was kinda like oh well nothing we can do but you can remake your own beds with the linen I gave you. Poor customer service/ relations. Won’t be going back.
Comment from Hotel Management
7 Oct 2024 by Sara, Hotel Management
Hello Brandis,I’m truly sorry to hear about your experience during your stay. Cleanliness and customer service are our top priorities, and it’s clear we fell short in your case. Your feedback is invaluable, and I will address these concerns with our team to ensure improvements are made. I sincerely hope you might reconsider and give us another chance in the future.Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 28 Sep 2024
Room smelled like cigars, bed mattress was bowed, tub shower floor was black/ dirty, toilet was unstable and rocked when you sat down.
Comment from Hotel Management
30 Sep 2024 by Sara, Hotel Management
Hello Darlene,Thank you for your feedback. I’m very sorry to hear about the issues you encountered during your stay, including the room odor and the condition of the bathroom fixtures. Your concerns are important, and we will address them with our team immediately. We appreciate your input and hope to provide you with a much better experience in the future.Best regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Sara, Hotel Management
Hello Madison,Thank you for your review! We're glad to hear you enjoyed your stay and appreciate your feedback. If there's anything specific that could have made your experience a 5/5, we’d love to hear it. We hope to welcome you back soon!Warm Regards,Sara DrammehGuest Relations Associate
