Ratings based on 864 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Ok stay
Comment from Hotel Management
4 Nov 2024 by Jig, Hotel Management
Dear Tobin,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 3 Nov 2024
It was clean , convenient and the staff was nice and friendly. Good breakfast available in the mornings.
Comment from Hotel Management
4 Nov 2024 by Jig, Hotel Management
Dear Dan,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Jig, Hotel Management
Thank you for your feedback. It appears we failed to provide you with an exceptional stay and for that we are very sorry. Please know that guest satisfaction is our top priority so we are always updating and looking for ways to improve. If there is anything in particular that we could have done better, please feel free to reach out to us. We truly appreciate your business and hope that you will return and allow us another chance to provide you with a better experience.
by A verified traveler
Posted 26 Oct 2024
The bathroom shower curtain was moldy and the towels were tingy looking and stained. They were scratchy and did not smell clean. Also definitely overpriced!!!
Comment from Hotel Management
27 Oct 2024 by Jig, Hotel Management
We appreciate you taking the time to provide us with feedback about your recent stay. I am very sorry to hear about the issues you encountered with your rooms. Please note that your concerns have been passed on to our housekeeping staff, and will be taken care of. We apologize for the inconvenience and do hope you will give us another chance to provide you with an exceptional stay.
by A verified traveler
Posted 26 Oct 2024
Thanks
Comment from Hotel Management
26 Oct 2024 by Jig, Hotel Management
Thank you for being our guest and for taking the time to post a review about your recent stay at the Best Western Winchester. We are very happy that you had a positive experience and thank you for sharing this with other travelers. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. It was an honor to serve you while in Winchester and we hope to welcome you back again, soon.
by A verified traveler
Posted 25 Oct 2024
Very busy area no parking no pet areas
Comment from Hotel Management
26 Oct 2024 by Jig, Hotel Management
Thank you for taking the time to provide us with a review following your stay. We're pleased that your overall experience was positive but do apologize for not exceeding expectations. We will work harder to improve and want you to know that we appreciate your honest feedback.Thank you for being our guests while in Winchester. We hope you will return and allow us another opportunity to provide you with an exceptional experience.
by A verified traveler
Posted 15 Oct 2024
Great breakfast, big room, big tv, clean, comfortable, nice staff. Need to fix noisy fan in bathroom.
Comment from Hotel Management
16 Oct 2024 by Jig, Hotel Management
Dear Mary,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 14 Oct 2024
Very kind and helpful staff. The bed was very hard and the pillows were small.
Comment from Hotel Management
14 Oct 2024 by Jig, Hotel Management
We appreciate you taking the time to provide us with feedback about your recent stay. I am very sorry to hear about the issues you encountered with your rooms. Please note that your concerns have been passed on to our management, and will be taken care of. We apologize for the inconvenience and do hope you will give us another chance to provide you with an exceptional stay.
by A verified traveler
Posted 14 Oct 2024
Convenient, close to freeway.
Comment from Hotel Management
14 Oct 2024 by Jig, Hotel Management
Thank you for giving us a perfect rating and for taking the time to write a review. I am so happy to hear that you enjoyed your stay with us! We appreciate your business and support and are looking forward to welcoming you back.
by A verified traveler
Posted 13 Oct 2024
Clean, well-maintained older facility.
Comment from Hotel Management
14 Oct 2024 by Jig, Hotel Management
Thank you for being our guest and for taking the time to post a review about your recent stay at the Best Western Winchester. We are very happy that you had a positive experience and thank you for sharing this with other travelers. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. It was an honor to serve you while in Winchester and we hope to welcome you back again, soon.
