Ratings based on 983 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
Outside door key entry was broken so door was propped open, so there was no security for entering the property. Hallways were very unappealing. Our entry card did not work well on our door. It took MANY tries to enter. The room appears clean and obviously updated.
by A verified traveler
Posted 20 Oct 2024
by A verified traveler
Posted 17 Oct 2024
It wasn’t posted that the hotel was under renovations. At the main desk there was a huge hole wall. Carpets were filthy, smelled, dark and unkept. We checked in went to our room and immediately checked out. The man desk said the renovations were complete???
by A verified traveler
Posted 16 Oct 2024
by A verified traveler
Posted 15 Oct 2024
by A verified traveler
Posted 14 Oct 2024
Staff very kind. Room clean. Area of town a little iffy. Outside door of building unable to lock. Card key did not work in it. Construction in entryway. Very close to interstate, easy access. Exit very busy road. Probably better to not rent rooms in the construction area.
by A verified traveler
Posted 13 Oct 2024
No Hot tub working,,, indoor pool to cold ,,no heat in it,,
Said it was 16 miles from where we was going,,but it was 32 miles,,, stayed one night the staff was nice they need to advertise hot tub if it's not working ,,
All in all if you need a place to lay your head down for the night,,it was ok
by A verified traveler
Posted 6 Oct 2024
Needs updated.
by A verified traveler from Bowling Green
Posted 5 Oct 2024
Will never stay there again. You can’t advertise a pool and a hot tub as amenities and the patrons show up and the hot tub is essentially a brown watered cesspool/bog. All that was missing was bullfrogs. The pool was freezing and grimy all around the outside. Didn’t venture into it. The walk to the pool is enchanting with broken glass and discarded room features like ceramic sinks just smashed strewn alongside the sidewalk. I didn’t know if that was a construction thing or just frustrated patrons. I especially loved the fact that the guy at the front desk directed us on how to find the pool and hot tub and didn’t bother to mention the state of it until we returned freezing and mortified where he then proceeded to just advise us to talk to the manager. Well, we didn’t bother. I mean the place reeks like a tossup between a dirty mop and just a rotting mildew smell. You pray to be nose blind. You just pray. If you’re managing a place that buckles under the most basic standards of cleanliness we are not gonna find a common ground. This place gives Best Western a bad name. Someone from Best Western who has no sense of smell and no need for a hot tub needs to venture here and see how this establishment outclasses them all. It’s a good stopping point for booking Best Western ever again. Zero customer service. We didn’t just leave after checkout, we fled.
by A verified traveler
Posted 4 Oct 2024
