Ratings based on 100 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2021
The view was breathtaking . I did not like the food prices of the restaurant. This is like mooching people because they have no option to go anywhere else to eat. If we knew that it is going to be that expensive we would have carried our own food. Staff was good.
by A verified traveler
5 stars
Posted 1 Oct 2021 on HotelsOne of the most amazing places ive ever stayed! Absolutely beautiful location with 24 access to the facilities. This is truly a wonderful find and a must stay for anyone in the south island!
by A verified traveler
Posted 13 Jun 2021 on Wotif
Needs an upgrade of facilities.
by A verified traveler
Best hot spring !!
Posted 29 May 2021 on HotelsHotel facility is a bit out dated and heater is not enough for winter evening. Hotel staff provided a fan heater after I informed them twice that the room is not warm enough.
The hot spring is definitely a hit! Best hot spring in New Zealand I would say! A must try for sure!
by A verified traveler
Posted 21 May 2021
by A verified traveler
Posted 20 Apr 2021 on Wotif
Great hot pools but rooms are quit dated. Friendly staff
by A verified traveler
Posted 15 Apr 2021 on Wotif
by A verified traveler
Posted 2 Apr 2021
Serene, calming, lovely hot water spring pools, delicious food platter, relaxing common areas.
by A verified traveler
Sad first impressions
Posted 4 Mar 2021 on HotelsA slightly diffident reception and concerning when our booking could not be found- something I haven’t experienced through hotels.com- especially when I showed my paper printout indicating Mountain View and twin beds. But the receptionist said she would do us a favor and upgrade us to what we had already booked 3 months ago as if this would make me more grateful!
Sadly on opening the fridge there was the dregs of milk left over from the previous occupants and also the tea caddy was empty- I had to embarrassingly ask for these things.
All these first impressions are important and I had difficulty after that to like this iconic place.
by A verified traveler
Tranquil place to relax....
Posted 3 Feb 2021 on HotelsThis place was outstanding! Took a while to get there. It suddenly appeared in a gap in the trees and pulled up. Was treated to delicious meals served by friendly multicultural staff. The hot springs pools were divine with the tranquil river flowing by at the edge of the property. Thoroughly recommended 😀
