Ratings based on 69 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.7 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jun 2024
Basic room, with good supply of hot water in bathroom. No bath mat. No tea/coffee making facilities. Closing reception from 8pm to 8am a nuisance. My train was delayed by 4 hours and I couldn't get in, and couldn't let them know.
Lots of noise in the street at night. Very central, easy to get to sights.
by A verified traveler
Posted 12 Jun 2024
Excellent location, great to have use of a common kitchen and outdoor area. Extremely clean and new feeling. Staff were fantastic Lack of elevator and table in room were drawbacks.
by A verified traveler
Posted 26 Sep 2023 on Hotels
The staff were very helpful and pleasant. The room was small but very clean and comfortable. The breakfast room was small but the coffee was great and the food selection was simple but high quality--bread, meat, fruit, juice, etc. I would definitely stay here again.
by A verified traveler
good pleasant hotel
Posted 13 Jul 2023 on HotelsNice clean hotel - it has a hostel section too so there is a large communal kitchen and lounge area. Overall very pleasant - rooms small but okay - no desk in room if need one for work but there are tables in the communal area.
by A verified traveler
Posted 4 Jul 2023 on Hotels
by A verified traveler
Posted 24 Apr 2022 on Hotels
by A verified traveler
Posted 31 Aug 2019 on Ebookers
by A verified traveler
Posted 25 Apr 2019 on Hotels
by A verified traveler
Posted 1 Dec 2018
Can be very noisy (corridors seem to echo noise into the rooms) both late at night and early in the morning. Woken several times over the first 2 nights by noise from the corridor at varying times (12-1:30am and circa 5:30am onwards) .
Despite this, the staff are very accommodating, the breakfast is limited but sufficient, the rooms are exceptionally clean and the location is perfect for the city, station and KU Leuven offices etc.
Comment from Hotel Management
3 Dec 2018 by Kamila, Manager, Hotel Management
Dear Guest,
Thank you for taking the time to share your valuable review.
We are glad that you had a pleasant stay with us. However, we wish it was completely satisfying. Regarding the noise, we wish you had informed us during your stay. Thanks for appreciating our team. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We appreciate your comments about the good selection of fresh products on our breakfast buffet and are glad you were able to make the most of it. We appreciate your kind comments on our high standards and our location. We hope that the rest of the facilities were to your satisfaction.
We hope to welcome you back.
Best wishes,
Kamila, Manager
by A verified traveler
Posted 28 Nov 2018 on Hotels
The hotel was as described - everything was acceptable. The check-in process out of hours went smoothly - communication in the lead up to the stay about what to expect out of hours was clear and helpful.
Comment from Hotel Management
3 Dec 2018 by Kamila, Manager, Hotel Management
Dear Alun,
Thank you for taking the time to write us a review.
A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards. We are truly delighted to hear that you received a courteous and professional service and our team made your arrival as easy as possible. We are pleased to hear we have met all your requirements.
We look forward to seeing you in the future.
Kind regards,
Kamila, Manager
