Ratings based on 850 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Sep 2023 on Hotels
by A verified traveler
Posted 27 Feb 2023
The hotel is opposite to of spa, the hotel is old, in addiction the bedroom is not the bedroom in the photos of expedia.
The breakfast was very good in quality and variety.
The staff is very frendly, bad the sauna was not working.
by A verified traveler
Posted 12 Aug 2022
I have been a guest at this property for many years, and I have seen a disturbing decline in the overall service, and amenities. There has been no improvement of the rooms, and the entire property. The small staff present were very helpful and caring during our visit. They were outstanding.
by A verified traveler
Posted 8 Nov 2021 on Hotels
by A verified traveler
Posted 2 Oct 2021
Good size room , very clean, amazing pool whit mountain view
by A verified traveler
Posted 24 Jul 2021 on Hotels
it was amazing
by A verified traveler
Posted 19 Jun 2021 on Hotels
by A verified traveler
Centrally located but outdated room furniture
Posted 12 Apr 2021 on HotelsThe hotel was impossible to contact per phone prior the stay when I wanted to confirm some amenities. The staff at the check in was overwhelmed, very slow. Room availability was delayed for 2 hrs. As a gesture, I did get a bar voucher for the same day. The room was quiet big but its definitely outdated, the painting and furniture is chipped. The bathroom would need a redo and the bedding (mattress and "pillows") would need to be changed. No extra pillows available. Had to insist twice the next day. No indication to the only option of buffet for 56CHF per person for onsite dining. The breakfast buffet was very chaotic, people were definitely not respecting social distancing, everyone grabbing the food with the same tools, coffee machines (2 machines for the 3 serving rooms) with German menu and no cleaning gel handy close to them. The food was hardly warm (eggs or pancakes) by the time we got to them. Very crowded in these special covid times! Staff in the breakfast room completely overwhelmed. It doesn't really deserve the 4* at this point, the room was definitely too outdated. And one little bottle of water (0.5L) for 2 people for 2 nights...
by A verified traveler
Posted 29 Dec 2020 on Ebookers
Nous étions à l’hôtel de France, emplacement idéal dans le village et la chambre était agréable. L’avantage est l’accès aux bains thermaux de l’hôtel mais également aux bains thermaux public (payant).
L’établissement en général est vétuste même si il y a eu quelques rénovations, et nous avons payé passablement cher en comparatif à d’autres hôtels du même standing, leurs plus values sont la proximité et les bains thermaux.
Nous avons relevé un manque dans le service hôtelier ainsi que le service clientèle.
by A verified traveler
Nice but a bit too expensive for its worth
Posted 26 Jan 2020 on HotelsThe thermal spa was really good, the hotel itself is a bit dated and I don't think it's worth it for the amount it costs (small, antiquated room, spotty wifi). Overall it was a good stay but I was expecting more luxury for the amount a room costs...
Comment from Hotel Management
3 Mar 2020 by Thermalhotels & Walliser Alpentherme Spa, Hotel Management
Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again.
