Ratings based on 637 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Palm Beach Gardens
Posted 3 Nov 2024
Safe and clean.
Personnel was nice.
Comment from Hotel Management
7 Nov 2024 by Jérémy - 1er de réception, Hotel Management
Hello SedThank you for the comment.I'm looking forward to seeing you againSincerely,Jeremy
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Nathan - 1 er de réception, Hotel Management
Bonjour Dr. Cassandra,Toute l'équipe se joint à moi pour vous remercier de cette avis très formidable.Au plaisir de vous accueillir de nouveau ! Cordialement,
by A verified traveler
Posted 11 Aug 2024
The ac doesnt really get cold. And the continental breakfast buffet was undercooked( the eggs, sausage, and bacon). Turkey sandwiches / a non pork option from the restaurant would also be welcomed. Otherwise the hotel and staff were nice.
Comment from Hotel Management
13 Aug 2024 by Nathan - front office assistant , Hotel Management
Dear Scott,We are delighted that you enjoyed your stay with us and thank you for your comment.We regularly update our breakfast offer, which is why I will share your comment on our restauration manager.Have a nice day !Best regards,
by A verified traveler
do yourself a favor, stay here
Posted 4 Aug 2024 on HotelsThis place is the real deal. Be it adults or children, this place has everything. The rooms are big and spacious and comfortable. The hotel has a wonderful restaurant and game room for kids. And on Friday night, they had a dance party outside for the adults, with about five DJs and different dance music. might’ve been 400 people there. Everyone was having a good time and was very classy, safe, and fun.
Comment from Hotel Management
9 Aug 2024 by Nathan - Front office assistant , Hotel Management
Dear John, Thank you for this fabulous feedback which delights us to the highest point: It is indeed the best reward to read you and thus give us these vitamins, essential to always better satisfy you..Have a great day and thanks you again !King regards,
by A verified traveler from Fpo
Posted 4 Aug 2024
Loved everything, great for family.
Comment from Hotel Management
10 Aug 2024 by Jérémy - 1er de réception, Hotel Management
Hello Mrs,Thank you for the comment.I'm looking forward to seeing you againSincerely,Jeremy
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
10 Aug 2024 by Jérémy - 1er de réception, Hotel Management
Dear Shade,Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lille Aeroport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Sincerely,JeremyFront office assistant
by A verified traveler
Posted 4 Aug 2024
Comment from Hotel Management
25 Aug 2024 by Jérémy - 1er de réception, Hotel Management
Bonjour Jennifer,Merci de votre participation, à cette enquête.Au plaisir de vous revoirCordialement,Jérémy1er de réception
by A verified traveler
Posted 3 Aug 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Jérémy - 1er de réception, Hotel Management
Hello ShelleyThank you for the comment.I'm looking forward to seeing you againSincerely,Jeremy
by A verified traveler
Posted 3 Aug 2024
No issues during my stay. The hotel was clean and quiet even with the influx of people for the Olympics. I will say that it’s best to rent a car as there isn’t much to do walking distance in the area. If you have kids the hotel also seems to cater to children.
Comment from Hotel Management
9 Aug 2024 by Nathan - Front office assistant , Hotel Management
Dear Kynyziah,We thank you for this warm comment.We are happy that you enjoyed your stay with us.Looking forward to welcoming you again!Best regards,
by A verified traveler
Posted 2 Aug 2024
Room was spacious, air conditioning was amazing, really friendly employees at the front desk and bar, tasty beer and drinks, really nice theaming. The front desk was decorated with olympic props and they had a big screen with olympic games playing. Overall, a really pleasant stay. Will consider returning in a heartbeat!
Comment from Hotel Management
6 Aug 2024 by Jeremy, Hotel Management
Hello Sir,Thank you very much for this wonderful comment. This reflects our daily work, we do everything we can to make our customers feel at home.Best regards,JeremyFront office Assistant
