Ratings based on 157 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Aug 2024
In general the hotel was fine although the breakfast opens from 8am which was late for me since I got the bus at 8. Also you need too book spa in advance, I stayed there for 1 night and during checkin I tried to book a slot and all were taken already
by A verified traveler
Posted 28 Jun 2024 on Hotels
We were very pleased with our stay and very happy with everything. The room was spacious and very clean and quiet. The service was great. We had dinner at the hotel one night and the food was very good. I was especially pleased that the menu had some excellent GF options. Overall this was a great experience at a great value and we were happy w everything.
by A verified traveler
Beautiful hotel
Posted 26 May 2024 on Hotelsby A verified traveler
Posted 3 Oct 2023
by A verified traveler
Posted 20 Oct 2022 on Hotels
The beds were extremelly soft. We got a backache
by A verified traveler from Edinburgh
Posted 4 Jul 2022
Friendly staff. Good location. Nice spa facilities. Would happily return
by A verified traveler
Posted 8 Jun 2022
It is the second time I stay in SPA Termes Carlemany, because I find it perfect for a short stay in Andorra. Has spa and it is close to shops. Moreover, it has an excellent restaurant and the staff is very friendly and helpful. I am very satisfied with the service it provides and I count on staying again in my next trip to Andorra.
by A verified traveler
Posted 4 Jan 2022 on Hotels
The hotel is very old and does not smell nice, needs a renovation not a 4 stars and not even close. Not worth it the high price at all
by A verified traveler from Den Haag
Posted 27 Sep 2021
All is well at the Carlemany, great people, in for a chat, warm and welcoming. Upon arrival you can park near the front door and unload the luggage, to park the vehicle 100 meters up the road in a locked parking place. If you are travelling by motorcycle, the parking lot is a bit of a challenge, as the card reader to open the door is on a steep slope. The rest, marvellous!
Comment from Hotel Management
21 Nov 2021 by Susana Guest Relations Department, Hotel Management
First of all, Leen, thank you for choosing our hotel for your holidays in Andorra and for your excellent rating!
We are sorry for the inconvenience suffered in relation to access to our car park, as the façade of our hotel is a tourist heritage in Andorra, it was not possible to do the pertinent work to include it in the same building.
By the way, nothing satisfies us more than knowing that you enjoyed a pleasant stay and we hope to receive you very soon.
Kind regards
by A verified traveler
Posted 19 Dec 2020 on Hotels
The bed was dead and if you like to sleep on the road, this is the perfect place
The people are very nice and they have a excellent service
Comment from Hotel Management
19 Dec 2020 by Cristina - Guest Relations Department, Hotel Management
Good morning Mr. Georges,
Thank you very much for your feedback. These help us to improve daily.
We take note of your opinion regarding the bed, so that we can improve it in the future.
Receive a cordial greeting,
Cristina - Guest Relations Department
