Ratings based on 925 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Sep 2024
Quiet and nice rooms
Comment from Hotel Management
15 Sep 2024 by GRAND HYATT BARCELONA team , Hotel Management
Dear Nicole, We are glad to know that you have enjoyed your experience with us at the Grand Hyatt Barcelona and we thank you for your good scores and comments, which we have shared with our entire team.Thank you for staying with us at the Grand Hyatt Barcelona and we hope to see you again.Best wishes
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
15 Sep 2024 by Grand Hyatt Barcelona, Hotel Management
Dear ATUL,Thank you so much for the top rating! We look forward to welcoming you back on your next visit to Barcelona.Best wishes,Grand Hyatt Barcelona Team
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
15 Sep 2024 by Grand Hyatt Barcelona, Hotel Management
Dear NICHOLAS,Thank you so much for taking the time to share your experience during your recent stay with us. We regret that we did not live up to your expectations. As it is impossible to change what has happened, we can only reiterate our apologies for not giving you the experience you deserve. We can assure you, that if you consider giving us another opportunity, we will work tirelessly to ensure that you have a perfect stay and that we will be better hosts on your next trip to Barcelona. Best regards,Grand Hyatt Barcelona Team
by A verified traveler
Posted 13 Sep 2024
I strongly enjoyed my stay here. The concierge was very helpful in guiding us through the public transportation. We found it easy to commute through the subway train from the hotel. The cleaning staff made sure our room was neat always and taken care of. Our bathroom was nice, but not much privacy in it.
The hotel had a nice pool and decent cafe options. The rooftop restaurant wasn't my favorite, but it was okay. There service up there was extremely slow even though there was barely anyone there. But the food was pretty decent.
Comment from Hotel Management
14 Sep 2024 by Grand Hyatt Barcelona, Hotel Management
Dear Morgan,It has been such a pleasure to read your lovely feedback. We are so delighted to know that you felt well taken care of, as well as, you noticed the true passion we have for hospitality and service. We would love to have the honor to welcome you back soon and to provide you with another unforgettable experience. Please do not hesitate to contact us directly if there is anything that our team can assist you with. Best regards,Grand Hyatt Barcelona Team
by A verified traveler
Posted 12 Sep 2024
The swimming pool was wonderful. It was a shame that it closed early for a private function. Breakfast was excellent with great service. My upgraded King size room was very well appointed and extremely comfortable. Room service was good but not such good value.
Comment from Hotel Management
12 Sep 2024 by Grand Hyatt Barcelona, Hotel Management
Dear Roxanne Christina,Thank you for your lovely review and for staying with us in Barcelona.We are pleased to know that you had such an amazing stay with us. Knowing that our guests have a positive and memorable experience is very rewarding for our team and we are thrilled to hear that we make the grade for you.We look forward to welcoming you back in the future.Kind regards,Grand Hyatt Barcelona Team
by A verified traveler from Montreal
Posted 12 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Grand Hyatt Barcelona, Hotel Management
Dear James c,Thank you so much for taking the time to share your score during your recent stay with us. We are sorry to hear that your stay with us was not the best of memories and the experience was a disappointment. We regret that we did not live up to your expectations. As it is impossible to change what has happened, we can only reiterate our apologies for not giving you the experience you deserve. We can assure you, that if you consider giving us another opportunity, we will work tirelessly to ensure that you have a perfect stay and that we will be better hosts on your next trip to Barcelona. Kind regards,Grand Hyatt Barcelona Team
by A verified traveler from long beach
Posted 12 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Grand Hyatt Barcelona, Hotel Management
Dear My,Thank you so much for the top rating! We look forward to welcoming you back on your next visit to Barcelona.Kind regards,Grand Hyatt Barcelona Team
by A verified traveler
Posted 11 Sep 2024
I had a wonderful stay
Comment from Hotel Management
12 Sep 2024 by Grand Hyatt Barcelona, Hotel Management
Dear Holly,Nothing can make us happier than reading your comment. The entire team at Grand Hyatt Barcelona works so that our guests feel as you have felt with us.We really appreciate your opinion and hope to see you again very soon.Kind regards,Grand Hyatt Barcelona Team
by A verified traveler
Posted 8 Sep 2024
Close to the subway which was good. Staff was not as attentive as I would have liked. Water infrequently delivered to my room. Breakfast staff was not very attentive. Rooms were clean and decent views. It was 90°F when we stayed and the air conditioning kept the room at 77 which was the coldest setting.
Comment from Hotel Management
9 Sep 2024 by Grand Hyatt Barcelona, Hotel Management
Dear Heather M,We are glad to know that you have enjoyed your experience with us at the Grand Hyatt Barcelona and we want to thank you for your good scores. We take note of your comment with the AC in your room, and we will communicate this to the corresponding department manager to have it fixed.Thank you for staying with us at the Grand Hyatt Barcelona and we hope to see you again.Grand Hyatt Barcelona Team
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
7 Sep 2024 by Grand Hyatt Barcelona, Hotel Management
Dear fahmida,First of all, we would like to thank you for choosing Grand Hyatt Barcelona for your last stay with us.We apologize for not being able to meet your expectations. We would like to have the pleasure of welcoming you on another occasion to provide you with the best experience and provide you the service for which we are renowned.Best regards,Grand Hyatt Barcelona Team
