Ratings based on 99 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
The staff were just excellent.
Comment from Hotel Management
23 Nov 2024 by Marta Bringas Gelado, Guest Experience Manager, Hotel Management
Dear Mr. Donald,Greetings from Torre Melina, a Gran Meliá Hotel.Thank you for this kind review.We're thrilled to hear that our team's impeccable service contributed to a splendid stay. Your commendation of our team's dedication is a testament to our commitment to exceptional experiences and intuitive personal service. The purity of our accommodations, matched by the sumptuous rooms, reflects our dedication to a life well-lived, and we're delighted that this resonated with you. The harmony between our state-of-the-art gastronomy and avant-garde design underpins the unforgettable memories we strive to create for our guests.We hope that you will stay with us again many more times in the future. Best wishes,Marta Bringas Gelado, Guest Experience Manager
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 12 Nov 2024
by A verified traveler from Doha
Posted 9 Nov 2024
I stayed here for 3 nights to attend a nearby conference. The room was clean and comfortable. The staff was very friendly and helpful. Breakfast buffet was very good. I used the nearby Metro station (a few minutes walk) to get around. There are buses and taxis nearby also. The area is quiet with a large park and residential neighborhoods within a few minutes walk from the hotel. There is also a small but very nice botanical garden right outside the hotel. One recommendation is to expand the room service food options---vegetarian/vegan options are limited.
Comment from Hotel Management
16 Nov 2024 by Marta Bringas Gelado, Guest Experience Manager, Hotel Management
Dear M. Najeeb, Greetings from Torre Melina, a Gran Melia Hotel. We appreciate this review of your stay.We are thrilled to hear that you found our rooms both clean and comfortable and that our team’s friendly demeanour contributed positively to your stay. Your compliments regarding our breakfast buffet are greatly appreciated, as we strive to offer an unrivalled fine dining experience with a variety of delicious options. We regret to hear that you found our room service menu lacking in vegetarian and vegan options. We understand the importance of catering to diverse dietary needs and will certainly consider your feedback as we continuously seek to enhance our offerings. It is wonderful to know that you enjoyed the hotel's privileged location, allowing you easy access to the nearby Metro and the tranquil surroundings, including the botanical garden. We look forward to welcoming you back for more unforgettable experiences.We look forward to welcoming you back again for an improved experience. With kindest regards,Marta Bringas Gelado, Guest Experience Manager
by A verified traveler
Posted 4 Nov 2024
Only negative would be that it’s far from the main attractions of Barcelona but everting else, A
Comment from Hotel Management
7 Nov 2024 by Marta Bringas Gelado, Guest Experience Manager, Hotel Management
Dear Sir, Greetings from Torre Melina, a Gran Melia Hotel. We thank you for your comments about your stay at our hotel.We are delighted to hear that you found our hotel to be exceptional in many aspects. Your perfect scores for cleanliness, condition, service, and room amenities truly reflect our dedication to providing a life well-lived for our guests.Regarding the location, while we are situated in the elegant uptown area of Barcelona, we understand your perspective. Our position offers a tranquil oasis away from the city's frenetic pace, with convenient shuttle service to Plaza Cataluña for those wishing to explore. We believe this balance of serenity and accessibility adds to the exclusivity and charm of your stay, allowing you to experience both the vibrant city and a peaceful retreat.We do hope to welcome you back for an improved experience. Best wishes,Marta Bringas Gelado, Guest Experience Manager
by A verified traveler
Posted 2 Nov 2024
Very cozy and comfortable bedding and excellent restaurants in hotel.
Comment from Hotel Management
4 Nov 2024 by Marta Bringas Gelado, Guest Experience Manager, Hotel Management
Dear Madam,Greetings from Torre Melina, a Gran Melia Hotel. We thank you for your comments about your stay at our hotel.It brings us immense pleasure to hear that our sumptuous rooms provided a cozy and comfortable sanctuary for your rest, and that our state-of-the-art gastronomy contributed to an unrivalled fine dining experience. Our team is dedicated to offering intuitive personal service and ensuring every aspect of your stay is infused with the signature warmth and style of Gran Melia. We are committed to maintaining our architecturally exquisite and culturally significant premises to ensure that each visit is as impeccable as you described.It would be a pleasure to have you return on a future occasion.Best wishes,Marta Bringas Gelado, Guest Experience Manager
by A verified traveler
Posted 1 Nov 2024
Staff was excellent!
Comment from Hotel Management
4 Nov 2024 by Marta Bringas Gelado, Guest Experience Manager, Hotel Management
Dear Madam,Greetings from Torre Melina, a Gran Melia Hotel. We appreciate this review of your stay.We are delighted to hear that our staff's service exceeded your expectations, embodying our commitment to intuitive personal service and Spanish warmth. Moreover, your perfect ratings for room cleanliness and hotel condition reflect our dedication to maintaining a dramatically beautiful luxury landmark.Your glowing review affirms our mission to provide unforgettable experiences for our esteemed guests.It would be a pleasure to welcome you back. Best wishes,Marta Bringas Gelado, Guest Experience Manager
by A verified traveler from north hollywood
Posted 25 Oct 2024
Excellent
Comment from Hotel Management
4 Nov 2024 by Marta Bringas Gelado, Guest Experience Manager, Hotel Management
Dear Ms. Karine,Greetings from Torre Melina, a Gran Meliá Hotel. Thank you for taking the time to share your opinion with us regarding your stay.It is a delight to know that the meticulous cleanliness of our sumptuous rooms and the impeccable condition of our facilities contributed to your exceptional experience. We are thrilled that our team's dedication to a life well-lived through intuitive personal service left a positive impression on you, and that the amenities provided added a touch of luxury to your stay. Our commitment to upholding the distinctive Spanish warmth and passion that is at the heart of Gran Melia is unwavering, and your recognition of these efforts is truly appreciated.We eagerly anticipate the opportunity to welcome you back, promising a continued dedication to comfort and exclusive experiences that define the essence of Gran Melia.Regards,Marta Bringas Gelado, Guest Experience Manager
by A verified traveler
Posted 25 Oct 2024
Good location, 20 minutes from airport. Also nice green park on property and patio.
Comment from Hotel Management
4 Nov 2024 by Marta Bringas Gelado, Guest Experience Manager, Hotel Management
Dear Madam,Greetings from Torre Melina, a Gran Melia Hotel. We appreciate this review of your stay.We are delighted to hear you appreciated our hotel's convenient location, just a short journey from the airport, and the serene ambiance of our verdant park and inviting patio. The excellence you experienced in room cleanliness, overall hotel condition, and the attentive service provided by our team reflects our dedication to a life well-lived, where every detail is carefully designed for your comfort.We look forward to welcoming you back on a future occasion.Best regards,Marta Bringas Gelado, Guest Experience Manager
by A verified traveler from north hollywood
Posted 17 Oct 2024
Excellent
Comment from Hotel Management
4 Nov 2024 by Marta Bringas Gelado, Guest Experience Manager, Hotel Management
Dear Madam, Greetings from Torre Melina, a Gran Melia Hotel. We appreciate that you took the time to share your experience with us.The satisfaction of our guests during their stay among us is very gratifying for our team and we are pleased that you appreciated the high standards and quality service we strive to uphold.We would be honored to welcome you back for another exceptional stay at Torre Melina Gran Meliá. Until then, we bid you farewell.Marta Bringas Gelado, Guest Experience Manager
