Ratings based on 106 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Feb 2024
We booked the room with the expectation to find a 4 stars hotel, both families came with our kids and it was supposed to be our winter holiday, but unfortunately it become a nightmare.
Rooms were dirty, walls were damaged, juicy or vomit on the floor, the sofa was badly stained and super dirty, toilet was licking and made a bad noise all night, sheets were dirty, no hair drier, no basic hygiene objects, with stinky hair and with a lot of small hauls, the shower didn' t work because the hot water didn’t work (was unable to shower of course), the window couldn’t be closed during the night and all night the apartment was incredibly cold. The smell in the toilet was bad, we had to use the toilet near the reception in order not to vomit.The curtains were damaged, the heat did not work the whole night, and as a consequence we got cold and felt sick.
We have taken pictures for everything we mentioned above and also the manager/ receptionist came and saw the situation and agree. (We also have a video with her saying that we are right.)
We are going further with the legal actions, already started with the lawyers, until we will get the money back- at least the paid amount, as the expenses were lots higher because we had to change everything because of this event! So we have initiated an action to get also penalties for the damages you have caused besides the 3.600€ paid. Expedia is as guilty as the hotel management as you promote terrible hotels 2 stars maximum as they are 4 stars.
by A verified traveler
Posted 30 Mar 2023 on Hotels
by A verified traveler
Posted 10 Jan 2023 on Hotels
by A verified traveler
Posted 17 Apr 2022 on Hotels
by A verified traveler
Posted 27 Mar 2022
by A verified traveler
If you looking to Party, this is the place to stay
Posted 16 Mar 2022 on HotelsHotel was well located and bus service ran from outside the entrance. Rooms were spacious and kitchen had enough space/amenities for us. The negatives- 1. Hygiene, the bed sheets had not been changed on numerous beds in the house, this was evident from dirt on the sheets. Towels, we were there for a week and when asking the reception to change them, they want to charge 7Francs / person. Smell, awful sewerage smell would be on the ground floor and lower levels of the hotel. Noise. Our room was on the 8th floor located near the road. Kept getting wokrn up by cars, people and buses. Also hotel was near the recycling bins so you would get woken up by refuge bins. Other issue is there was people singing Karaoke in the room above 5nifhts in the row until 3am some evenings. When complaining to the managent they told us that there is nothing they can do... And we shod call the police... In my opinion pretty poor response! I would not recommend the hotel based on these above factors
by A verified traveler from Newcastle, England
Posted 23 Feb 2020
The apartment was clean and extremely well-equipped, with a mini washing up kit provided to get you started. Great location for the Carrefour store next door for all your essentials, including fresh pastries and bread each morning (also available from the hotel, but we just nipped out to pick them up).
This is also a ski-in/ski-out property with a lovely easy run down to the Bettex lift in the morning (although be prepared for a slightly icey blue run to get back in the afternoon!).
The free bus stops directly outside of the hotel if you need to get children to ski school earlier than the Bettex starts running.
All in all, a great holiday with two children aged 4 and 7!
by A verified traveler
Posted 12 Feb 2020
No Shampoo/Bodywash is provided
Fresh Towels need extra
Swimming pool is small and crowded
Spa is always full
Reception is not available from 12:00-4:30 the whole week except Sat
by A verified traveler
les menuires 2020
Posted 12 Feb 2020 on HomeAwayThe property was clean and had all the amenities you could wish for.
Ski in ski out facilities were excellent
The only things to let the experience down was the fact we couldn't check in or even talk to any one on arrival.
One other small point is we had to share just one toilet between five.
by A verified traveler
Posted 21 Jan 2020 on Hotels
It's our second time in this residence. Everything was good, the property is in good condition and the staff was helpful.
