Ratings based on 361 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
by A verified traveler
Posted 16 Oct 2024
Great stay, unique experience with a mixture of travelers, business and students.
Lots to do
by A verified traveler
Posted 21 Sep 2024
Rooms and Lobby have Specific, new design, a delicious variety of foods and desert for breakfast. All attractive places to visit are accessible through subway or train station which are around 9 min. walking from Hotel.
Comment from Hotel Management
10 Oct 2024 by Management Assistant, Hotel Management
Dear Masoud, Thank you very much for this kind review of your recent stay.We are thrilled that everything met your expectations during your recent stay with us; especially our breakfast, a great way to start the day. Your feedback inspires us to continue with our efforts to maintain our high standards and ensure that every guest has the best experience possible.We look forward to seeing you again soon.Best regards,Liesl RoescherManagement AssistantThe Social Hub Vienna
by A verified traveler
Posted 10 Sep 2024
It’s regarded as a four star hotel. In reality it’s not! There was no hand soap, lotion, or dental kit. The furniture was dusty. There were molds in the shower corners. The spare toilet roll has stains on it!! The ceiling looks poor! The hotel lacked a charger adapter and had to walk to the train station at 8 pm to get one from a vending machine.
The hotel is not cheap!
Breakfast was fine. The staff were friendly. The location was close to the train station/tram.
Comment from Hotel Management
2 Oct 2024 by Management Assistant, Hotel Management
Dear Rana,Thank you for your feedback,We are glad that you found our breakfast to your liking and that our friendly staff contributed positively to your experience. Offering a satisfying breakfast and providing excellent service are aspects we take great pride in. We are sorry that your stay did not fully meet your expectations. Regarding the absence of toiletries and cleanliness issues, it is our standard to offer a range of complimentary toiletries and maintain impeccable room conditions, which evidently was not the case during your visit. We also provide a comprehensive guide on how to use the amenities in each room, including the availability of adaptors upon request. We sincerely apologize for any inconvenience you encountered. Moreover, we understand that the value for money is an important aspect of your stay, and we aim to provide facilities and services that reflect the price of our accommodations. In addition, please note we have various food and beverage options in our lobby. Finally, our commitment to guest satisfaction includes ensuring all rooms meet our high standards of cleanliness and maintenance, and we regret that this was not reflected in your experience. Nonetheless, it is great to hear that you appreciated our convenient location near the train station and tram lines, which allows for easy exploration of the beautiful city of Vienna. We believe our central location is one of the highlights of staying with us, and we're pleased you benefited from this.We hope to welcome you again in the future. Best wishes,Liesl RoescherManagement AssistantThe Social Hub Vienna
by A verified traveler
Posted 5 Sep 2024
by A verified traveler
Posted 3 Sep 2024
Great comfy bed, easy check in, gym, coffee shop n bar with great spaces to be with friends/colleagues
by A verified traveler
Posted 29 Aug 2024
by A verified traveler
Posted 26 Aug 2024 on Hotels
by A verified traveler
Posted 25 Aug 2024
We have a very enjoyable 3 night stay. Everyone we dealt with on the hotel was very helpful. We will definitely stay at a social hub hotel
Again
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Dear Ross, Thank you very much for this kind review of your recent stay.We are truly glad to hear that your stay at The Social Hub Vienna was a memorable one.We are delighted that you enjoyed the impeccable cleanliness of our rooms, the pristine condition of our hotel, and the attentive service provided by our staff. It is wonderful to know that our efforts to maintain a high standard of hospitality are appreciated by our guests. Your satisfaction with the overall experience reaffirms our commitment to excellence.We look forward to seeing you again soon.Best regards,Liesl RoescherManagement AssistantThe Social Hub Vienna
by A verified traveler
Review
Posted 25 Aug 2024 on HotelsWe stayed only for a night. Arrived late and left very early. The place designed nice abd inviting, but the it’s important the rooms looks like a student’s dormitory. We didnt had hot water in the shower. Nice place to stay, important to know what to expect for.
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Dear Guest, Thanks for your review about our hotel.We are pleased to know that everything met your expectations during your stay.However, we apologize for the inconvenience you experienced with regard to the temperature of the water in the bathroom. We encourage guests to let us know of any concerns while on-site so we can take action. Rest assured, we will address this issue with our maintenance team to ensure it is resolved promptly.We are hoping to welcome you back in the future. All the best.Liesl RoescherManagement AssistantThe Social Hub Vienna
