Ratings based on 1,516 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
2 Jan 2025 by Manager, Hotel Management
Hello Hector,We are thrilled to hear that you enjoyed your stay with us! Our team is delighted to provide a five-star experience for our guests. We look forward to welcoming you back soon for another fantastic stay with us.
by A verified traveler
Posted 30 Dec 2024
not well maintained, loitering
Comment from Hotel Management
31 Dec 2024 by Manager, Hotel Management
Hello Nathaniel, We appreciate your feedback and take all guest comments seriously. If there are any specific details you could provide about your experience, we encourage you to reach out to the hotel management. Thank you for bringing this to our attention.
by A verified traveler
Posted 30 Dec 2024
The rooms were clean and the staff was friendly but the common areas such as hallways and stairs were dirty and damaged.
Comment from Hotel Management
31 Dec 2024 by Manager, Hotel Management
Hello Brady, We appreciate your positive feedback on our clean rooms and friendly staff. We will address your concerns regarding the common areas appropriately to ensure a pleasant stay for our future guests.
by A verified traveler
Posted 29 Dec 2024
Did not like that key cards didn't open outside doors. Also, non hotel person's partying in the parking lot made us uneasy.
Comment from Hotel Management
30 Dec 2024 by Manager, Hotel Management
Hello David, We apologize for any inconvenience you experienced during your stay. The safety and security of our guests is our top priority, and we will address these concerns with our team. Your feedback is valuable to us as we continually strive to improve our guests' experience.
by A verified traveler
Posted 28 Dec 2024
Very unsafe place a lot of drug transact sides in front of the building very dirty work out and rusted equipment. All broke very unsafe banging on the walls could not sleep.
Comment from Hotel Management
29 Dec 2024 by Manager, Hotel Management
Hello Bertha,We appreciate your feedback and regret to hear about your experience. Your safety and comfort are our top priorities, and we take all feedback seriously to improve our services. Rest assured, we will address these concerns to ensure a more pleasant stay for all our guests.
by A verified traveler
Posted 23 Dec 2024
The night person ignored my desire to have a handicap room which resulted in my almost falling to get out of shower
Comment from Hotel Management
26 Dec 2024 by Manager, Hotel Management
Hello jean, Thank you for sharing your experience. We take all feedback seriously and will address this matter with our team to ensure all guests' needs are met promptly. Your safety and comfort are our top priorities, and we apologize for any inconvenience this may have caused during your stay.
by A verified traveler from Madison
Posted 21 Dec 2024
Is a nice hotel
Comment from Hotel Management
21 Dec 2024 by Manager, Hotel Management
Hello Janet,We appreciate you sharing your positive feedback with us. Our team works hard to ensure all guests enjoy their stay. If you have any suggestions on how we can further enhance your experience, we are always eager to hear them. Your satisfaction is our priority.
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
21 Dec 2024 by Manager, Hotel Management
Hello Phoun,We are disappointed to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address any issues you encountered.
by A verified traveler
Posted 14 Dec 2024
The walls are so thin in this building with absolutely no soundproofing. Every TV in the room next to yours can be heard clearly and every footstep above you makes a sound. Children ran up and down the hallways every night and morning without staff saying anything about it. Even after moving rooms, the sound level was similar. I would not recommend staying here.
Comment from Hotel Management
17 Dec 2024 by Manager, Hotel Management
Hello Marshal, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will share your observations with our team for further review and improvements. Our aim is to provide a comfortable environment for all our guests, and we regret if we fell short in delivering this for you.
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Manager, Hotel Management
Hello John,We are thrilled to hear that you had a wonderful experience during your stay with us! We hope to welcome you back again soon for another fantastic stay.
