Ratings based on 823 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
by A verified traveler
Posted 23 Sep 2024
The woman who checked us in was friendly, had a beautiful smile, and a positive spirit about her.
Comment from Hotel Management
25 Sep 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Vickie,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Lenoir. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our attentive staff. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 22 Sep 2024
Close to food and shopping. Parking area could use some work. Staff was friendly and room was clean and comfortable.
Comment from Hotel Management
24 Sep 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Steven,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Lenoir. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the proximity to shopping centers, our friendly staff and the cleanliness of the room. However, your feedback is important to Red Roof and we’ll take your comments about the parking area into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Red Roof Inn Lenoir, Hotel Management
Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Red Roof Inn Lenoir, Hotel Management
Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
5 Sep 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Juliza, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Lenoir and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 23 Aug 2024
Stayed here many times. The staff is very friendly, and the room is always clean.
Comment from Hotel Management
26 Aug 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Steven,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN LENOIR. Our goal is to provide a friendly and clean stay for all our guests and we're proud to have achieved that with your visit. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 Aug 2024
The fire alarm was removed from the room. This seemed very unsafe. There were people outside making noise for the majority of the night.
Comment from Hotel Management
22 Aug 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Ariana,Thank you for taking the time to tell us about your experience at the Red Roof Inn Lenoir. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issue with the fire alarm, having safety concerns and others mentioned. At Red Roof, the safety of our guests are our top priority, so it saddened us to not have achieved that with your stay. I have shared your feedback with management to ensure that your concerns are addressed.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SaneshaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 16 Aug 2024
I got in my room and was looking for remote and there is a no remember te this morning a a sad thing I have no entertainment and the phone to the office is broke so now I have to walk all the way to the office and I’m an old man what’s wrong with these people down here anyways
Comment from Hotel Management
17 Aug 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Roger,Thank you for telling us about your recent visit at RED ROOF INN LENOIR. We value you as guest and welcome your 5/5 score. However, you indicated that the unavailability of a remote in your room and the issue with the phone hindered your stay. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 12 Aug 2024
Room was clean and had been recently updated. Red roof in rooms are a bit small so two is really the max but ours was very nice with a microwave, coffeemaker, small refrigerator and the king size bed was great. Lenoir is not exactly the cultural capital of the world but there is coffee and grocery stores nearby.
Comment from Hotel Management
13 Aug 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Theodore, Everyone here at the Red Roof Inn Lenoir was proud to see your 5/5 score. I am thrilled that our clean room, amenities and the other highlights pleased you. However, you mentioned that our rooms were small. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,GabrielleRed Roof Management RediResponse Specialist
