Ratings based on 392 Verified Reviews
3.4 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Hotel Manager, Hotel Management
Dear Bobby,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Oct 2024
There was mold everywhere in our bathroom.
Cobwebs and spiders. I have picture. We only stayed one night versus the 4-5 we signed up for. We asked the owner/manager to give us another room. He said “sorry you booked through Expedia my hands are tied”. I explained we were checking out after only one night, he again repeated we should have booked through his Hotel and not Expedia. I asked if he had the number for Expedia and he said no he didn’t. I tried calling Expedia, and the only person I could reach kept trying to sell me something. This is our first and last experience with this horrible hotel and Expedia. I have instructed American Express to dispute this charge and will be sending Amex photos of this horrible Hotel! I don’t know what type of Vetting you all perform, however I will tell you in my 40 years of travel this was one if not the worst place we have ever stayed. Based upon the phone assistance I was given the day after check out I truly don’t expect to hear from anyone at Expedia!
Comment from Hotel Management
19 Oct 2024 by Hotel Manager, Hotel Management
Dear John,We are sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure you that we will work on it and that improvement can be seen during your next stay.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Oct 2024
The staff were very kind and helpful.
Comment from Hotel Management
18 Oct 2024 by Hotel Manager, Hotel Management
Dear John,Thank you for your lovely feedback! It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. We look forward to the pleasure of serving you during future stays with us.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Hotel Manager, Hotel Management
Dear Jeffrey F,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you.Sincerely, Hotel Manager
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Hotel Manager, Hotel Management
Dear amber,Thank you for the feedback. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager
by A verified traveler
Posted 23 Sep 2024
The hotel was not very full that evening not was it very full at 0500 that morning when I left so why would I be on the second floor? Because there was a concert in Knoxville that night and they were hoping to get more business. They did not. I signed a statement showing I had checked in but there was no amount on what I would be charged. When questioned, I was told they do not see the charges/agreements made between Expedia and I. You can bet they knew how much the rate was because she said I was lucky I got the room for around a 100$ because tonight they were going for over $200. The fire alarm in the room was hanging down from the wall. Stink bugs were in the room. I caught 3 in a cup and let them go, mirror was very slanted, commode was stopped up, pool had a green tint to it, and my comforter had several stains on it. Will not be staying here again unless I am desperate.
Comment from Hotel Management
24 Sep 2024 by Hotel Manager, Hotel Management
Dear Marlon,Thank you for sharing your experience. We deeply apologize for the numerous issues you encountered during your stay, including the cleanliness, maintenance, and communication concerns. This is certainly not the standard we aim to provide, and we will address these matters with our team to prevent such occurrences in the future. Your feedback is invaluable in helping us improve, and we regret that your stay was not satisfactory. Should you reconsider staying with us, we would love the opportunity to make things right.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Aug 2024
Comment from Hotel Management
17 Aug 2024 by Hotel Manager, Hotel Management
Dear Jason,Thank you for your stay and the glowing 5-star review. Knowing that our guests recognize and value our efforts is incredibly uplifting. Your high rating serves as a strong motivator for our entire team. Ensuring guest satisfaction is our utmost priority, and we eagerly anticipate the opportunity to welcome you back shortly! Sincerely, Hotel Manager
by A verified traveler
Posted 15 Aug 2024
Comment from Hotel Management
16 Aug 2024 by Hotel Manager, Hotel Management
Dear Jessica,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
by A verified traveler
Posted 12 Aug 2024
Good location and this is a very nice economy hotel.
Comment from Hotel Management
13 Aug 2024 by Hotel Manager, Hotel Management
Dear Christopher,Thank you for your feedback! We're glad you enjoyed our convenient location and found our hotel to be a great value. We strive to offer a comfortable and pleasant stay for our guests at an affordable price. We hope to welcome you back on your next visit!Sincerely, Hotel Manager
by A verified traveler
Posted 31 Jul 2024
😃
Comment from Hotel Management
1 Aug 2024 by Hotel Manager , Hotel Management
Dear Christopher,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager
