Ratings based on 208 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from CHATTANOOGA
Posted 10 Nov 2024
Convenient budget hotel on highway to Smoky Mt area. Pleasant staff, good bed, clean. No real breakfast, just granola bars and mediocre coffee.
Comment from Hotel Management
11 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback! We're glad to hear that you found the hotel convenient, clean, and the staff pleasant. We appreciate your comments on the bed's comfort and the location. We also take note of your feedback regarding the breakfast offerings, and we’ll explore ways to enhance the variety for a better experience. We hope to welcome you back for another stay soon!Sincerely, Hotel Manager
by A verified traveler
Posted 16 Sep 2024
My son has had a great stay
Comment from Hotel Management
17 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your kind words! We're thrilled to hear that your son had a great stay with us. We look forward to welcoming you both back for another wonderful experience!Sincerely, Hotel Manager
by A verified traveler
Posted 9 Sep 2024
Good time
Comment from Hotel Management
10 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,We're sorry to hear that your experience didn't meet your expectations. Your feedback is important to us, and we would appreciate the opportunity to discuss your concerns further. Please reach out to us directly.Sincerely, Hotel Manager
by A verified traveler
Posted 22 Jul 2024
Comment from Hotel Management
24 Jul 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We're glad you enjoyed some aspects of your stay but sorry to hear there were areas that didn't meet your expectations. We’ll take your comments into consideration to improve our services. We hope to have another opportunity to provide you with a better experience.Sincerely, Hotel Manager
by A verified traveler
Was not as advertised
Posted 19 Jul 2024 on HotelsWhat was advertised was not what we got. Breakfast was only cereal bars & coffee. Facilies are very old & operator is spending very little on rehab & maintenance.
Comment from Hotel Management
20 Jul 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We’re sorry to hear that the facilities did not meet your expectations and that the breakfast options were limited. We are actively working on updates and improvements to enhance our guest experience. We appreciate your comments and will use them to guide our efforts.Sincerely, Hotel Manager
by A verified traveler
Posted 24 Jun 2024
Non smoking room had been smoked in. The advertised breakfast wasn’t. Juice machine broken , coffee machine is brown water and there was virtually nothing to eat. I will not recommend this
Comment from Hotel Management
25 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We deeply regret that your stay did not meet expectations, especially regarding the non-smoking room and breakfast issues. Your comments are crucial for us to address these shortcomings. We apologize for the inconvenience and will take immediate steps to improve our services. Thank you for bringing this to our attention.Sincerely, Hotel Manager
by A verified traveler
Posted 18 Jun 2024 on Hotels
Comment from Hotel Management
19 Jun 2024 by Hotel Manager, Hotel Management
Dear Triston,Thank you for your feedback and rating. We're glad to hear that you had a positive experience during your stay. If there's anything specific we can do to make your next visit even better and earn that extra star, please let us know. We look forward to welcoming you back soon.Sincerely,Hotel Manager
by A verified traveler
Posted 26 May 2024 on Hotels
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Dear Jose,Thank you, Jose, for your outstanding review and for choosing to book with us through Hotels.com! We're thrilled to receive a perfect 10 out of 10 rating from you. Your satisfaction is our top priority, and we look forward to providing you with another exceptional experience on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 22 May 2024 on Hotels
Comment from Hotel Management
24 May 2024 by Hotel Manager, Hotel Management
Dear Kathleen,Thank you so much for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. Providing top-notch service and ensuring guest satisfaction is our priority, and we're delighted that we met your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay whenever you're in the area.Sincerely,Hotel Manager
by A verified traveler
Posted 19 May 2024
I was prepaid, but my card was billed again upon arrival. This mistake was corrected but it will be days before that money is available on my card.
This Doesn’t really affect me now, but there was a time in my life where this could have been a huge deal for me traveling on a budget so it’s a pet peeve.
Comment from Hotel Management
19 May 2024 by Hotel Manager, Hotel Management
Dear Matthew,Thank you for your feedback. We apologize for the billing error and any inconvenience it caused. We understand the importance of accurate billing, especially for travelers on a budget.We have rectified the mistake and appreciate your understanding. Your feedback helps us improve our services for all guests.We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
