Ratings based on 983 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
The cleanness was a 3/10. The sheets had cigarette holes and the bathrooms were dirty.
Staff was nice. Convenient to shopping areas.
Comment from Hotel Management
26 Nov 2024 by Barbara, Hotel Management
Hi, David! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara
by A verified traveler
Posted 22 Nov 2024
Noise at night and rooms were not the cleanest. Had to ask for a new room upon checkin because of the mold smell. Did like they made the bed everyday.
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Beth,Thank you for sharing your feedback with us. We appreciate your comments and will address them internally for further improvement. Our housekeeping team works diligently to ensure a comfortable stay for all our guests. We hope you'll consider staying with us again in the future.
by A verified traveler from Nutley
Posted 19 Nov 2024
Poor room quality, not vacuumed.
Very basic breakfast, not even lids for coffee.
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Shamit, We are sorry to hear about your experience. We appreciate your feedback and will share it with our team for future improvements. If you have any further concerns, please feel free to reach out to our management team for assistance.
by A verified traveler
Posted 14 Nov 2024
It just wouldn’t be described as a clean hotel. There were stains on beds and furniture. The bathroom floor was dirty. And the room had a smell of smoke even though it was a no smoking room. The front entry was the cleanest part of the building and the desk clerk was kind.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Carrie,We appreciate your feedback on your recent stay and are pleased to hear you found our front entry well-maintained and our staff hospitable. We will share your observations with the relevant departments for their review. Contact our management team directly for any further assistance you may require regarding your experience at our hotel.
by A verified traveler
Posted 12 Nov 2024
Essentially, this hotel (the Super 8) was probably the worst hotel I've ever stayed in. It was dirty bordering on disgusting (dirty carpets throughout, terrible smells, water that ran brown, lights that didn't work etc) with also more serious problems. After the first night, I had to change rooms as it was found my door would not lock. The manager was not able to lock it with their key as the lock mechanism was broken. The other room they offered had the most uncomfortable bed I've ever "slept" on. Concrete with springs sticking out of it. My watch said I got about 4 1/2 hours sleep but I think that is generous.
During this trip, upon arriving at the hotel, there were police in the lobby, and there was a very pungent smell. As I approached my room, the pungent smell continued throughout the hallway and into my room. Then when I went to the bathroom, there were what I believe were roaches coming out of my sink. Then, my sheets weren’t clean. They changed my room, and I was grateful to no longer have bugs but the sheets and bedding remained questionable.
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Gary, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Lisa, Hotel Management
Hi, Selvin! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Lisa
by A verified traveler
Posted 10 Nov 2024
I took multiple pictures. Our door could not be opened with a regular guest key because it was broken. The on duty attendant had to climb 3 flights of stairs every time we wanted back in our room. The microwave door was taped shut otherwise it would not work. The wall had dried something running. Ect-Ect-Ect.
The best - the attendant handed my husband a battery to replace our smoke alarm because it was beeping at us!!!
Comment from Hotel Management
11 Nov 2024 by Lisa, Hotel Management
We are sorry for the inconvenience, Charity! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Lisa
by A verified traveler
Posted 21 Oct 2024
Had a nice stay and slept well, smoke detector was beeping when first arrived, pulled cover and found battery not connected, connected battery and slept well
Comment from Hotel Management
23 Oct 2024 by Manager, Hotel Management
Hello Mark,We appreciate your feedback and are glad to hear you had a nice stay overall. Our team will look into the smoke detector concern to ensure all devices are properly functioning for future guests. Your comfort and safety are our top priorities. Thank you for bringing this to our attention.
by A verified traveler
Posted 19 Oct 2024
The picture on the website are not really what you see when your check in. No elevator so a little hard to get my luggage to my room. It’s a smoke free location but it still smelled like cigarettes but it mostly smelled like weed. Police was driving around the parking lot the 3 day I was there. I don’t think I’ll be staying at that location again.
Comment from Hotel Management
21 Oct 2024 by Manager, Hotel Management
Hello Marta, We appreciate you sharing your experience with us. We strive to accurately represent our property online and apologize for any discrepancies. Please note that our property adheres to strict non-smoking policies, and we regret if you encountered any odors. The safety and security of our guests is a top priority. Rest assured that your feedback will be taken into consideration for future improvements.
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Hello Christevan, We value your opinion and would like to hear more about your stay. Please reach out to us to discuss your experience further. We are committed to ensuring all our guests have a pleasant stay with us.
