Ratings based on 970 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Great!!!
Comment from Hotel Management
18 Nov 2024 by Sophia CSR, Hotel Management
Hi Jose,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for your support!
by A verified traveler
Posted 13 Nov 2024
We entered our room and it was immediately humid and damp. Seemed like there could be mold which is very impactful to my health. We left and didn’t stay the night. Falsely advertised a hot tub and the hotel is incredibly outdated
Comment from Hotel Management
14 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,I’m sorry to hear about your experience and completely understand your concerns about the humidity. I also regret the confusion about the hot tub and the condition of the property. We’re working on improvements, and your feedback is valuable to us. I hope you’ll consider giving us another chance in the future. Thank you for sharing your thoughts.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 11 Nov 2024
Older hotel and needs maintained a bit better.
Comment from Hotel Management
12 Nov 2024 by Sophia CSR, Hotel Management
Hi Aldo,Thank you for your feedback. We appreciate your honesty, and we're sorry to hear that the hotel didn’t meet your expectations in terms of maintenance. We are continuously working to improve and maintain the property, and your comments will help us focus on areas that need attention. We hope to have the opportunity to welcome you back in the future for a better experience.
by A verified traveler
Posted 11 Nov 2024
We found cockroaches in the bathroom when we awoke. The bathroom light wasn't working so we called the front desk. He came immediately to check it out, but said it couldn't be repaired until the next morning. The door handle to the adjoining room was broken. The people in the next room were noisy.
Comment from Hotel Management
12 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,We sincerely apologize for the issues you encountered during your stay. Your feedback is incredibly valuable, and we'll work to resolve these issues to ensure a better experience for future guests. We appreciate you bringing these matters to our attention, and we hope you’ll consider giving us another chance in the future.
by A verified traveler
Posted 10 Nov 2024
The room we were in only had two beds and one broken down office chair. The bathtub had hair in it from previous guests. The bathtub drained very slow. They left only one small sheet of note paper to write on. When I called the front desk inquire why there was no place to sit the clerk's answer was unintelligible. The back door to the motel was propped open with it a rock making the motel a security risk. We will never stay at another Wyndham property if this is the level of quality Wyndham provides.
Comment from Hotel Management
10 Nov 2024 by Sophia CSR, Hotel Management
Hi Richard,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
by A verified traveler from Brighton
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Sophia CSR, Hotel Management
Hi Charles,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Sophia CSR, Hotel Management
Hi Isabel,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
by A verified traveler
Posted 6 Nov 2024
It was fine but not updated or “nice”
Comment from Hotel Management
7 Nov 2024 by Sophia CSR, Hotel Management
Hi Cheryl,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 3 Nov 2024
The shower did not work properly. The extra seating chair that’s usually in a hotel room and was in the pictures was missing in the room. Beds were very small, did not even seem big enough for full size.
Comment from Hotel Management
4 Nov 2024 by Sophia CSR, Hotel Management
Hi Kerri,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.
