Ratings based on 642 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Mordialloc
Posted 10 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Caroline, Guest Relation Manager, Hotel Management
Dear Eugenio, Thank you very much for this kind review of your recent stay.We are really pleased we met your expectations.We look forward to seeing you again soon.Best regards,Caroline, Guest Relation Manager
by A verified traveler from Mordialloc
Posted 21 Oct 2024
hearth of the city
Comment from Hotel Management
30 Oct 2024 by Caroline, Guest Relation Manager, Hotel Management
Dear Eugenio, Thank you for taking the time to share your review.We are pleased to hear that you appreciated our convenient location. Please know that we have duly noted your comment regarding your room's cleanliness. We take our guests' concerns seriously and are glad that you brought this matter to our attention.We hope we will have the opportunity to see you again in the future. Best regards,Caroline, Guest Relation Manager
by A verified traveler
Posted 20 Aug 2024
Air con didn't work in the room so it was very hot, but the staff were very helpful and provided two fans for our suite.
Comment from Hotel Management
21 Aug 2024 by Manager, Hotel Management
Dear Joanne, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you appreciated the cleanliness of our rooms and the service provided by our staff. It is always our priority to ensure our guests feel comfortable and well taken care of.However, we are sorry to hear about the challenges you faced with the air conditioning in your suite. We understand how important a cool and comfortable environment is, especially during the warmer months. We appreciate your understanding as our team worked to provide a solution with the fans.Nonetheless, we are pleased that you enjoyed the amenities in your room. We hope that the modern design and the high-quality furnishings added to the comfort of your stay with us. Moreover, our central location near the Graz Old Town and attractions like the Schlossberg hill is something we hope contributed positively to your visit to Graz.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Caroline, Guest Relation Manager
by A verified traveler
Posted 31 Jul 2024
We booked the Mercure in Graz just because we needed a place to rest for the night without knowing much about it or the city.
We were very pleasantly surprised!
Comment from Hotel Management
6 Aug 2024 by Caroline, Guest Relation Manager, Hotel Management
Dear Yannick,Thank you for such a great review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to a return visit from you in the future.Best wishes,Caroline, Guest Relation Manager
by A verified traveler from Charles Town
Posted 27 Jul 2024
Not the best area of town and the hotel needs an upgrade.
Comment from Hotel Management
30 Jul 2024 by Caroline, Guest Relation Manager, Hotel Management
Dear Jason, Thank you for taking the time to review your stay.We are sorry to hear that not everything about your stay met your expectations and wish that you had engaged with us while on-site so that we may have addressed any issues you had immediately.We are looking forward to welcoming you again. All the best!Caroline, Guest Relation Manager
by A verified traveler
Air Conditioner not functional
Posted 29 Jun 2024 on HotelsThe room they gave us had a broken air conditioner. When we asked to get it fixed they told us they knew was not working and it was getting fixed later. They gave us a fan but it did not do enough cooling for the room. They did not offer us any new room. As we were only staying 2 nights we tolerated it but told them at checkout we were not happy.
Comment from Hotel Management
1 Jul 2024 by Caroline, Guest Relation Manager, Hotel Management
Dear John,Thank you for taking the time to review your stay.We are pleased that you found the cleanliness of your room to a good standard, as we strive to maintain impeccable levels of cleanliness throughout our hotel.However, we are sorry that your stay did not fully meet your expectations. We understand that a fully functional air conditioning system is essential, especially during warmer periods, and apologize for the discomfort caused. We are currently in the process of upgrading our standard rooms, which will include enhancements to our air conditioning units, to ensure that future stays are more comfortable. Furthermore, we acknowledge that the condition of the hotel and the service provided did not live up to the high standards we set for ourselves. We are sincerely sorry that the service did not meet your expectations and our habits. We will follow up on this with our team.Nonetheless, we hope you had the chance to experience our unique blend of historical architecture and modern design during your stay, which reflects the charming character of Graz and sets us apart from other hotels.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Caroline, Guest Relation Manager
by A verified traveler
Posted 20 Jun 2024 on Hotels
Comment from Hotel Management
21 Jun 2024 by Caroline, Guest Relation Manager, Hotel Management
Sehr geehrter Steve,vielen Dank für Ihre Bewertung!Wir bedauern zu lesen, dass Sie Ihren Aufenthalt bei uns nicht vollständig geniessen konnten und wir möchten uns für eventuelle Unannehmlichkeiten entschuldigen.Wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen!Caroline, Guest Relation Manager
by A verified traveler
Posted 28 May 2024 on Hotels
Bed hard and uncomfortable. No coffee machine. Stuffy room. No thermometer.
Comment from Hotel Management
29 May 2024 by Caroline, Guest Relation Manager, Hotel Management
Dear Robert,Thank you for taking the time to review your stay.We are sorry that not everything was right for you. Our team are on hand for anything you might need, please don't hesitate to let us know if anything is missing.We have also taken your comment into consideration. Feedback from our guests is always welcome as it helps us to identify areas in which we can better meet our guests' expectations.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Caroline, Guest Relation Manager
by A verified traveler
Posted 12 May 2024 on Hotels
Comment from Hotel Management
14 May 2024 by Caroline, Guest Relation Manager, Hotel Management
Sehr geehrter Vincent,vielen Dank für Ihren Kommentar.Wir bedauern es sehr, dass unser Hotel nicht Ihren Erwartungen entsprochen hat und entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten.Wir möchten Sie ermutigen, sich das nächste Mal direkt an unsere Rezeption zu wenden, damit wir uns sofort um Ihre Anliegen kümmern können, indem wir beispielsweise eine zusätzliche Reinigung oder nach Möglichkeit einen Zimmerwechsel veranlassen.Mit freundlichen Grüßen,Caroline, Guest Relation Manager
by A verified traveler
Posted 17 Apr 2024 on Hotels
Comment from Hotel Management
20 Apr 2024 by Caroline, Guest Relation Manager, Hotel Management
Sehr geehrter Gast,vielen Dank für Ihre positive Bewertung!Vielen Dank für die Bewertung unseres Hotels. Es freut uns sehr, zu lesen, dass Sie Ihren Aufenthalt bei uns genossen haben und keine Wünsche offen geblieben sind.Wir wünschen Ihnen ein alles Gute und hoffen Sie eines Tages noch einmal bei uns zu sehen. MfG,Caroline, Guest Relation Manager
