Ratings based on 480 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Aug 2024
Conveniently located across from the Graz main station. Front desk staff was a bit slow and almost double charged me for my night's stay. Housekeeping didn't knock and just opened the door to my room while I was unclothed. Extremely unprofessional.
Comment from Hotel Management
21 Aug 2024 by Bettina Merl, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bettina MerlHotelmanagerAustria Trend Hotel Europa Graz
by A verified traveler
Posted 1 Aug 2024
The hotel room was amazing and all the staff were wonderful and helpful. Would definitely recommend this hotel.
Comment from Hotel Management
21 Aug 2024 by Bettina Merl, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bettina MerlHotelmanagerAustria Trend Hotel Europa Graz
by A verified traveler
Posted 26 Jul 2024
Hotel is close to Hauptbahnhof (Central Station) which is why i booked there. Room was nice, only one major issue for me: the AC was not working, i changed the room but i had the same issue on the new room as well. I had to sleep with the window open, luckily it was cooler in the night, but it was also noisy, as my room was facing the Hauptbahnhof. I wouldn't go there in the summer for more than a day or two, that's for sure. ACs are ancient and probably lacking freon so all they do is ventilate the air, nothing else.
Comment from Hotel Management
30 Jul 2024 by Carol Christian Jausovec, Front Office Manager, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 23 Jul 2024
Beautiful looking hotel . Hotel staff very friendly and helpful . Thank you
Comment from Hotel Management
30 Jul 2024 by Carol Christian Jausovec, Front Office Manager, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 1 Jul 2024
Comment from Hotel Management
3 Jul 2024 by Hotel Europa Graz, Hotel Management
Lieber Gast,Vielen Dank für die Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Bettina MerlHotelmanagerAustria Trend Hotel Europa Graz
by A verified traveler
Posted 25 Jun 2024 on Hotels
Comment from Hotel Management
3 Jul 2024 by Hotel Europa Graz, Hotel Management
Lieber Gast,Vielen Dank für die Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Bettina MerlHotelmanagerAustria Trend Hotel Europa Graz
by A verified traveler
Posted 7 Jun 2024
Everything is good - location, nice breakfast, hassle free check-in and check-out but the only thing that caught me off guard was… there were some stains on my blanket cover that looked like blood stains. I didn’t notice it the night before but was surprised to see them after a long walk around Graz when we were back in the evening. Requested for room service to change them but was told by the receptionist that no one at room service was around in the evening. In the end, I requested for fresh blanket cover and changed the cover myself so that I could sleep with peace of mind. The room looked clean otherwise.
Comment from Hotel Management
21 Jun 2024 by Hotel Europa Graz, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Carol Christian JausovecFront Office Manager
by A verified traveler
Posted 30 May 2024 on Hotels
Comment from Hotel Management
21 Jun 2024 by Hotel Europa Graz, Hotel Management
Dear David,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Carol Christian JausovecFront Office Manager
by A verified traveler
Graz
Posted 28 May 2024 on HotelsAustria Trend Hotel Europa Graz is a nice hotel. The bed was comfortable with soft pillows. We were happy that each of us has two pillows. The room was clean. The bathroom offered a sufficient number of towels. Breakfast offered a wide selection of food and fruits. Staying in the hotel was a pleasant experience.
Comment from Hotel Management
21 Jun 2024 by Hotel Europa Graz, Hotel Management
Dear Michal,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Carol Christian JausovecFront Office Manager
by A verified traveler from Kitchener
Posted 11 May 2024
Very unclear instructions for the parking garage, no maps, very inconvenient. There should be instructions to and from garage at front desk. The lady at front desk Friday afternoon was trying to help us, but was not understanding in both German and English we spoke. Also she should have recommended to unload our luggage while from the car before parking
Comment from Hotel Management
21 Jun 2024 by Hotel Europa Graz, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Carol Christian JausovecFront Office Manager
