Ratings based on 964 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jan 2025
The staff
by A verified traveler
Posted 17 Jan 2025
We had an amazing time during our staff. The staff was so friendly and kind. The hotel was in the perfect place to watch the fireworks for new years!!!
by A verified traveler
Posted 17 Jan 2025
If I could give this hotel 6 stars, I would! I'll start with warm, friendly and accommodating nature of all of the staff. FELIPE, one of the front desk staff, was phenomenal. Not only was friendly, he took extra time at every interaction to go the extra mile. From dinner suggestions and reservations, to fielding questions about the area(s), booking tours for us and almost always turning the computer around to provide a visual of where we were and where we were going... I hope your superiors pass this along to you, you definitely made our stay THAT much better.
Upon our arrival, we were earlier than the properties "2pm" check-in time, but Felipe moved us to a different floor that a room would have been cleaned sooner, gave us 2 drink vouchers for the roof-top terrace and as promised - came down an hour later and got our keys (roughly 12:15pm)
The hotel room was exactly as pictured and clean. We had a corner room with beach view and you could see all of Copacabana Beach, it was lovely.
Complimentary breakfast was good, nothing too crazy, not underwhelming, ends at 10am.
The cleaning lady for our room was so sweet! Always smiling, always did a great job, never been so happy to tip a human being!
When trying to decide where to stay, having a gym was a factor for me. Despite being on vacation, I like to get even a quick 45/60 minute workout in, daily. The gym at the facility EXISTS, but is quite small and sliiightly underwhelming.
Highly recommended! Will be back!
by A verified traveler
Posted 15 Jan 2025
We had an amazing time in Rio. The hotel staff was very professional and friendly. We were even able to late check out at 4pm! A plus given our flight was at 11pm. Beach right across the street. Greta restaurants and bar near. Down side was the pool didn’t look very pleasant to swim in. Maybe some paint will make it look nice.
Comment from Hotel Management
16 Jan 2025 by Beatriz, Hotel Management
Dear Mr. Adrian,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.Regarding our pool, there are some renovations comming, hope you can come back and be able to enjoy!!!I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira and the Arena Leme Team
by A verified traveler
Posted 15 Jan 2025
Mind the lift! Someone was coming out of the lift and I was going to step in, but I got stuck between the two doors. I had to use my arms to keep the two doors open. My wrist was sore for one day. I reported the issue at Reception, and thought the incident was taken a bit too lightly. Still, they called a maintenance man who changed the setting, giving enough time for people to go out and inside the lift.
by A verified traveler
Posted 9 Jan 2025
eager attendees and good and clean upkeep .
The one thing was truly disagreeable were the single beds
So narrow and flimsy that I found myself on the floor during a couple of nights
Comment from Hotel Management
16 Jan 2025 by Beatriz, Hotel Management
Dear Mr. Flavio,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.We will take your considerations about the beds to our Directors, we apologize for any inconviniences!!I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira and the Arena Leme Team
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Beatriz, Hotel Management
Estimado Sr. Filiberto,Quero aqui agradecer por esta avaliação tão positiva e maravilhosa sobre nosso Hotel!!Nada mais importante para nós que entender que conseguimos atingir as expectativas de nossos hóspedes e receber em troca este feedback maravilhoso. Esperamos que possa nos visitar em breve ! estamos aguardando !!Atenciosamente,Beatriz Pereira e Equipe Arena Leme
by A verified traveler
Posted 29 Dec 2024
an unforgettable experience, I really enjoyed my stay. it was more than I imagined. Thank you
Comment from Hotel Management
31 Dec 2024 by Beatriz, Hotel Management
Dear Mrs. Rosaina,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira and the Arena Leme Team
by A verified traveler
Posted 29 Dec 2024
Highly suggest this is nice place
Comment from Hotel Management
31 Dec 2024 by Beatriz, Hotel Management
Dear Mr. Jim,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira and the Arena Leme Team
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Beatriz, Hotel Management
Dear Mr. Hitesh,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira and the Arena Leme Team
