Ratings based on 81 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
No WiFi on the first day. The room was tiny and the bed was less comfortable than a couch. The staff was nice although not always available and they sometimes chatted loudly in the hallways. The walls are thin and you can hear everyone’s footsteps. Considering the price, I would stay elsewhere.
Comment from Hotel Management
27 Sep 2024 by Omar J., Hotel Management
Hello Clarence,Thank you for your feedback. We're sorry to hear about the Wi-Fi issues you faced on the first day it was due to a network issue with the carrier, which was beyond our control. We appreciate your comments regarding the room size and comfort, and we want to assure you that our listings are transparent about the accommodations provided.While we understand your concerns, we hope these issues did not significantly affect your overall stay. Your feedback is valuable, and we will use it to improve our services. Best Regards,Smith Place Hotel Team
by A verified traveler
Posted 22 Sep 2024
Shower was the highlight, great pressure and heat, room was nice and clean, solid overall place to stay at a reasonable price
Comment from Hotel Management
22 Sep 2024 by Smith Place Hotel Team, Hotel Management
Thank you for taking the time to write such a lovely review of your stay at our property. We are thrilled that you had a fantastic time and that we met your expectations. It was a pleasure to host you, and we appreciate your kind words and support.We would love to have you back, and we will make your next visit even more enjoyable. Please do not hesitate to reach out to us if there is anything we can do to make your stay more memorable.Thank you again for choosing to stay with us, and we hope to see you soon. Best regards,
by A verified traveler
Posted 7 Sep 2024
Good price, well located but very small
Not easy to park around
Comment from Hotel Management
8 Sep 2024 by Kind Regards, Smith Place Hotels, Hotel Management
Thank you for taking the time to write such a nice review of your stay at our property. We are glad that you had a good time and that we met your expectations. It was a pleasure to host you.Parking is available on the street and nearby streets. It’s a paid option; you can either pay at the display or use the RINGO app.We would love to have you back, and we will make your next visit even more enjoyable. Please do not hesitate to reach out to us if there is anything we can do to make your stay more memorable.Thank you again for choosing to stay with us, and we hope to see you soon.
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
7 Sep 2024 by Kind Regards, Smith Place Hotels, Hotel Management
Thank you for taking the time to give a 5 star rating of your stay at our property. We are glad that you had a great time and that we met your expectations. It was a pleasure to host you.(add any answers to their negative feedback)We would love to have you back, and we will make your next visit even more enjoyable. Please do not hesitate to reach out to us if there is anything we can do to make your stay more memorable.Thank you again for choosing to stay with us, and we hope to see you soon.
by A verified traveler
Posted 27 Aug 2024
It was very clean. Staff were very accommodating. Easy access to city
Comment from Hotel Management
27 Aug 2024 by Kind Regards, Smith Place Hotels, Hotel Management
Thank you for taking the time to write such a lovely review of your stay at our property. We are thrilled that you had a fantastic time and that we met your expectations. It was a pleasure to host you, and we appreciate your kind words and support.We would love to have you back, and we will make your next visit even more enjoyable. Please do not hesitate to reach out to us if there is anything we can do to make your stay more memorable.Thank you again for choosing to stay with us, and we hope to see you soon.
by A verified traveler
Posted 23 Aug 2024
Parking has been nightmare, i guess i didn't see any reviews on it. Had to park in a multistorey and get a cab over. Not great having a open floir shower. Overall, paid four star prices for a 2 hotel.
Comment from Hotel Management
24 Aug 2024 by Kind Regards, Smith Place Hotels, Hotel Management
Thank you for taking the time to leave a review of your recent stay at our property. We are sorry to hear that you experienced some inconveniences and dislikes during your stay, and we appreciate your feedback.Please be advised detailed information about the property, including parking and the shower, is provided in the listing and in the guidebook we sent a day prior to your check-in. We do have parking available however its paid parking, and you can check available slots and rates using any parking app. We recommend downloading the RingGo app to our guests as it is convenient. For future reference, it would be best to inform us about any issues during your stay so that we can assist you promptly.We are grateful that you chose to stay with us and, despite these challenges, we hope to have the opportunity to welcome you back in the future. Please do not hesitate to contact us directly if there is anything we can do to make your next stay more comfortable.Thank you for your understanding and for bringing these issues to our attention. We look forward to seeing you soon.
by A verified traveler
Posted 13 Aug 2024
Stayed overnight for an embassy appointment, very accessible to transport, coffee shops and stores nearby. Staff friendly and very accommodating. Toilet and shower room modern, clean and tidy.
Comment from Hotel Management
14 Aug 2024 by Kind Regards, Smith Place Hotels, Hotel Management
Thank you for taking the time to write such a lovely review of your stay at our property. We are thrilled that you had a fantastic time and that we met your expectations. It was a pleasure to host you, and we appreciate your kind words and support.We would love to have you back, and we will make your next visit even more enjoyable. Please do not hesitate to reach out to us if there is anything we can do to make your stay more memorable.Thank you again for choosing to stay with us, and we hope to see you soon.Best regards, mySTAYINN Team
by A verified traveler
Posted 25 Jul 2024
Comment from Hotel Management
27 Jul 2024 by Regards, Smith Place Hotel, Hotel Management
Thank you for taking the time to write a review of your stay at our property. We are happy that you had a great time and that we met your expectations. It was a pleasure to host you, and we appreciate your kind words and support.We would love to have you back, and we will make your next visit even more enjoyable. Please do not hesitate to reach out to us if there is anything we can do to make your stay more memorable.Thank you again for choosing to stay with us, and we hope to see you soon.
by A verified traveler from hampshire
Posted 24 Jul 2024
Not far from station
Comment from Hotel Management
27 Jul 2024 by Regards, Smith Place Hotel, Hotel Management
Thank you for taking the time to write a review of your stay at our property. We are happy that you had a good time and that we met your expectations. It was a pleasure to host you, and we appreciate your kind words and support.We would love to have you back, and we will make your next visit even more enjoyable. Please do not hesitate to reach out to us if there is anything we can do to make your stay more memorable.Thank you again for choosing to stay with us, and we hope to see you soon.
by A verified traveler
Posted 18 Jul 2024
Our stay for a night was ok but it's not the worth of money you spend for a night. We could have got more in this budget. Like free parking and breakfast.
Comment from Hotel Management
19 Jul 2024 by Smith Place Hotel Team, Hotel Management
Thank you for taking the time to leave a review of your recent stay at our property. We are sorry to hear that you experienced some inconveniences and dislikes during your stay, and we appreciate your feedback.At our property, we strive to provide our guests with the best possible experience.While we regret to hear that you felt our accommodations may not have fully met your expectations in terms of value, we understand the importance of amenities like free parking and breakfast, and we appreciate your feedback on this matter. It helps us to continually evaluate and improve our offerings.We are grateful that you chose to stay with us and, despite these challenges, we hope to have the opportunity to welcome you back in the future. Please do not hesitate to contact us directly if there is anything we can do to make your next stay more comfortable.Thank you for your understanding and for bringing these issues to our attention. We look forward to seeing you soon.Best regards,
