Ratings based on 31 Verified Reviews
4.5 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Very disappointed to arrive at the property and there was no food or even bar service available. I booked this for my husbands birthday and had a very stressful time trying to find a place on a Sunday afternoon to have a meal. No one could accommodate us.
by A verified traveler
Posted 6 Sep 2023 on Hotels
by A verified traveler
Posted 31 Aug 2023
by A verified traveler
Posted 14 Nov 2019
This is one of the most beautiful historical sites in this area of Ourense and the perfect place to have a nice relaxing time in the middle of a great forest and near a very nice town.
by A verified traveler
Posted 18 Mar 2019
The property is beautiful the Landscaping is beautiful the views are beautiful I don't doubt then maybe during the season it is a special place to stay. But for the amount of money I paid I had a terrible experience. Number one we get there and they tell us they don't have a room that way that we requested, instead of two beds we get one bed and instead of the tub we get a stand up shower. I specifically wanted a room with two beds in a tub that's why they selected I pay more for it. Then we come to find out that the restaurant on site close at night okay no big deal we drove 15-20 minutes to the city to eat. Then we went to use the spa. It says there that they have a sauna and like a pool with Whirlpool I'm assuming is a Jacuzzi. But it was closed even though it says it's supposed to be open Monday through Sunday it was closed until Wednesday. So to recap we pay extra for a room that we didn't get, we specifically book their so we can use the spa. At the end I pay $170 and I could not use anyting on the facilities that I wanted to I could have gone to the hotel or the city pay $35 and had the same experience on the good positive site the breakfast next morning was wonderful and the lady serving the breakfast was amazing funny Happy great humor
by A verified traveler from Spain
Posted 15 Jun 2018
Great hotel with potential, however, it is not really a four star hotel. The building is impressive and amazing, but the furnishing is inappropriate and the hotel staff deficient. It needs lots of improvement
by A verified traveler
Posted 19 Sep 2015 on Hotels
by A verified traveler
Disappointing
Posted 27 Jul 2015Mediocre & misleading! I have lodged an official complaint form- which says everything! Friendly staff stimied by a hotel with zero facilities/services and poor management !
Recommended
for Everyoneby A verified traveler
Off the Beaten Path
Posted 25 Sep 2014Off the main tourist trail, at least for Americans, but this place is spectacular! In quiet village west of Orense, in beautiful hills surrounded by vineyards and chirping birds. Room was huge, with extremely high ceilings, balcony that overlooked the plaza and the mountains and vineyards. Super peaceful and inviting. Front desk staff extremely helpful, nice packet of local sites to explore, grounds and gardens beautiful. Hotel's restaurant has adequate breakfast (ham, chorizo, cheese, fresh fruit, croissants) excellent wine selection and dinner menu. But it is closed on Sundays and Mondays. There is a tavern in the plaza that is open, with delicious food, though. And there is a new restaurant, La Carpinteria, just down the hill in the town of Leiro. Food there is amazing, one of the best meals ever. In general, the food is delicious in Galicia, fresh fruits and seafood everywhere. And the surrounding area has beautiful scenery, the wineries of Ribeira are welcoming of visitors, though not in an overly commercialized way. They are family businesses and it is a breath of fresh air being there. Roman ruins abound, several churches from the Middle Ages, rural living. It's a magical place.
by A verified traveler from Hamburg
37 degrees celsius but pool opens first tomorrow
Posted 1 Jul 2014 on HotelsNo word about it on the website, also not on your website, but upon arrival it was being said that the swimmingpool would open first the day after, no matter that it was 37 degrees outside; "we should then stay inside to keep cool". Only for the combination of Monastery-experience and swimmingpool we decided to take a detour about 150km's inland (one way), leaving the coast. We left early so we could enjoy the atmosphere, a dip in the swimmingpool etc. And then this; to me the fact that such things are not mentions is at the least very close to scam! I made a note never ever book with this hotel-chain again. Besides that we have started to call hotels now about whether everything they write is true (emailing doesn't function in a short notice of between a few hours or two days), or first driving to it to check and then book a room. This however is actually offsetting the benefits of having websites like hotels.com
