Ratings based on 850 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jul 2024 on Hotels
Comment from Hotel Management
17 Jul 2024 by Aylin Algin, Hotel Management
Liebe*r Hotelgast,vielen Dank für Ihre fantastische Bewertung! Es freut uns sehr zu hören, dass Sie Ihren Aufenthalt bei uns in vollen Zügen genossen haben.Ihr positives Feedback ist eine wunderbare Bestätigung für die harte Arbeit unseres Teams. Wir freuen uns darauf, Sie bald wieder im The Westin Leipzig begrüßen zu dürfen.Mit freundlichen Grüßen,Aylin Algin - Teamassistentin
by A verified traveler
Posted 10 Jun 2024
Nice hotel in a good location.
However, the pool is a bit small for the amount they charge to access it
Comment from Hotel Management
11 Jun 2024 by The Westin Leipzig, Hotel Management
Dear hotel guest, thank you very much for your very positive feedback. Full points - great! We are particularly pleased that you felt so comfortable with us and that we were able to inspire you in all points. Visit us again soon - we are looking forward to welcome you! With many greetings,Antje Reichstein - Stellv. Hotelmanager"
by A verified traveler
Posted 20 May 2024
Ok hotel.
Poor customer service
Comment from Hotel Management
22 May 2024 by The Westin Leipzig, Hotel Management
Lieber Hotelgast,vielen Dank für das Feedback zu Ihrem Aufenthalt! Ohne Zweifel hätten wir hier einen besseren Service liefern können und müssen. Für die Unannehmlichkeiten entschuldigen wir uns ausdrücklich. Es tut uns leid, dass wir die Chance nicht genutzt haben, Sie mit unserem ansonsten erstklassigen Service zu begeistern. Wenn Sie uns noch einmal eine Chance geben wollen, werden wir unser Bestes geben Sie noch einmal von unserem Haus zu überzeugen.Mit herzlichen Grüßen, Sabine Lincke, Team Assistentin
by A verified traveler
Posted 5 Apr 2024
Poor quality of room service and POOR Menu which we had to send back
Staff has an attitude that they do not make errors so we had big arguments about wrongly prepared food
Comment from Hotel Management
8 Apr 2024 by The Westin Leipzig, Hotel Management
Dear hotel guest, thank you very much for choosing us during your last stay in Leipzig. We are very pleased about your positive evaluation, because it shows us that we were able to convince you in almost all areas. We hope to be your host again soon. With many greetings, Antje Reichstein - Stellv. Hotelmanager
by A verified traveler
Posted 1 Apr 2024
Wish I could have bought coffee without having to get the whole breakfast
Comment from Hotel Management
22 Apr 2024 by The Westin Leipzig, Hotel Management
Dear hotel guest, we thank you for your stay and for your time to leave us a feedback. We are very pleased about your positive evaluation, because it shows us that we were able to convince you. Your constructive criticism is very helpful and we will analyse it internally. In the near future we will offer coffee making facilities in the rooms.Visit us again soon - we would love to be your host in Leipzig again!With kind regards, Antje Reichstein - Stellv. Hotelmanager
by A verified traveler
Posted 14 Feb 2024
Comment from Hotel Management
26 Mar 2024 by The Westin Leipzig, Hotel Management
Lieber Hotelgast, herzlichen Dank für Ihre äußerst positive Bewertung. Volle Punktzahl - wie toll! Es freut uns besonders, dass Sie sich bei uns so wohl gefühlt haben und wir Sie in allen Bereichen begeistern konnten. Besuchen Sie uns doch bald wieder – wir freuen uns auf Sie! Mit vielen Grüßen,Sabine Lincke, Team Assistentin
by A verified traveler
Posted 8 Dec 2023
Comment from Hotel Management
12 Feb 2024 by The Westin Leipzig, Hotel Management
Dear hotel guest, thank you for your stay and your feedback. We always try to satisfy our guests to 100% and work continuously on it. We very much regret that we could not achieve this in some points and assure you that we will take corrective steps immediately. We would be pleased if you would visit us again, so that we can prove to you that your experiences certainly do not correspond to our standard. Best regards, Antje Reichstein - Stellv. Hotelmanager
by A verified traveler
Posted 14 Sep 2023 on Hotels
Close to train station, historic center of Liepzig. Great city...a must to appreciate its architecture and how well buildings have been preserved.
Comment from Hotel Management
26 Sep 2023 by The Westin Leipzig, Hotel Management
Dear hotel guest, thank you very much for choosing us during your last stay in Leipzig. We are very pleased about your positive evaluation, because it shows us that we were able to convince you in almost all areas. Nice comment of the city of Leipzig.We hope to be your host again soon. With many greetings, Sabine Lincke, Team - Assistentin
by A verified traveler
Posted 8 Sep 2023 on Hotels
Comment from Hotel Management
13 Sep 2023 by The Westin Leipzig, Hotel Management
Lieber Hotelgast, herzlichen Dank für Ihre äußerst positive Bewertung. Volle Punktzahl - wie toll! Es freut uns besonders, dass Sie sich bei uns so wohl gefühlt haben und wir Sie in allen Bereichen begeistern konnten. Besuchen Sie uns doch bald wieder – wir freuen uns auf Sie! Mit vielen Grüßen,Sabine Lincke, Team - Assistentin
by A verified traveler
Posted 11 Aug 2023
Our stay was very pleasant. No problems. Amazing view of the city from our room. Parking was very easy and convenient.
Comment from Hotel Management
15 Aug 2023 by The Westin Leipzig, Hotel Management
Dear hotel guest, thank you very much for your very positive feedback. Full points - great! We are particularly pleased that you felt so comfortable with us and that we were able to inspire you in all points. Visit us again soon - we are looking forward to welcome you! With many greetings,Sabine Lincke, Team - Assistant
