Ratings based on 538 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
by A verified traveler from Wittlich
Posted 10 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Michele Ster-Popa, Operations Managerin, Hotel Management
Lieber Ethan , wow! Was eine tolle Bewertung für unser elaya hotel leipzig city center! Danke dir dafür! Wir würden uns riesig freuen, dich bald wieder bei uns begrüßen zu dürfen. Hab eine tolle Woche und liebe Grüße, Michele vom elaya hotel leipzig city center.
by A verified traveler
Posted 6 Oct 2024
Great breakfast. Helpful staff.
Piano needs tuning :)
Comment from Hotel Management
12 Oct 2024 by Hendrik, Hotel Management
Dear Barry, wow! Was a great review for our Elaya Hotel Leipzig City Center! Thank you for that! We would be delighted to welcome you back soon with a hopefully tuned piano then. Have a great week and kind regards, Hendrik from the elaya hotel leipzig city center.
by A verified traveler from Berlin
Posted 5 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Michele Ster-Popa, Operations Managerin, Hotel Management
Lieber Rafael, wow! Was eine tolle Bewertung für unser elaya hotel leipzig city center! Danke dir dafür! Wir würden uns riesig freuen, dich bald wieder bei uns begrüßen zu dürfen. Hab eine tolle Woche und liebe Grüße, Michele vom elaya hotel leipzig city center.
by A verified traveler
Posted 5 Oct 2024
Excellent stay in the heart of Leipzig!!!!
Comment from Hotel Management
12 Oct 2024 by Hendrik, Hotel Management
Dear Costas, wow! Was a great review for our Elaya Hotel Leipzig City Center! Thank you for that! We would be delighted to welcome you back soon here in the heart of Leipzig. Have a great week and kind regards, Hendrik from the elaya hotel leipzig city center.
by A verified traveler from LACEY
Posted 3 Oct 2024
Extremely well located. Staff are very helpful and knowledgeable.
Comment from Hotel Management
12 Oct 2024 by Hendrik, Hotel Management
Dear Carol, wow! Was a great review for our Elaya Hotel Leipzig City Center! Thank you for that! We would be delighted to welcome you back soon with all the expertise we have. Have a great week and kind regards, Hendrik from the elaya hotel leipzig city center.
by A verified traveler
Drunk man found in our room at 5am.
Posted 24 Sep 2024 on HotelsAlthough the hotel was very nice, had great staff and a decent breakfast, I cannot give it a good review. We stayed a few nights and on our first night, my pregnant wife woke to go to the bathroom in our room at 5am to discover that a drunk German man was inside. We have no idea how he got into the room as I had made sure to lock the door. He looked confused and he believed it was his room but we eventually got him to leave. He wandered the hall looking for his room for a while and then disappeared. Reception doesn't open until 6:30am and there is no info sheet in the room with emergency hotel numbers to call so I waited until then to inform staff. (We learned afterwards that the number to call is on a sign in the lobby, nowhere else. The receptionist was alarmed to hear this and assured us the manager would be informed and some sort of compensation given. We asked to move room as we felt unsafe but the available rooms had not yet been cleaned and we would have to wait until 10am. Then we were told it would be 1pm. We eventually got the replacement room which was on a lower floor and the exact same as the one we had originally. All of our dealings were with the receptionist and we never got to speak with a manager or anyone else. No compensation or anything else was offered/mentioned again.
I left the hotel disappointed to be honest. It shouldn't be up to me to push for some sort of compensation. I don't think security were even informed as we weren't asked to describe him.
Comment from Hotel Management
27 Sep 2024 by Mario - Front Office, Hotel Management
Hello,Thank you for writing the review. We are very sorry that there was this incident here, which created a very unpleasant experience. We have thoroughly inspected the door of Your first room. Entry by another guest is technically only possible if the door was not completely pressed into the door frame, i.e. closed. Although the lock can be moved at any point in time, even in the locking position, it only works if the door has been completely closed beforehand. Regardless of this, we fully understand the shock when you thought the door was locked and then another guest pushed it open.With regret we found that internally our communication was not sufficient and the request for a refund was not passed on. You are welcome to contact the hotel again so that we can accommodate you here.
by A verified traveler
Posted 9 Sep 2024 on Hotels
Comment from Hotel Management
11 Sep 2024 by Michele Ster-Popa, Operations Managerin, Hotel Management
Lieber Ian , wow! Was eine tolle Bewertung für unser elaya hotel leipzig city center! Danke dir dafür! Wir würden uns riesig freuen, dich bald wieder bei uns begrüßen zu dürfen. Hab eine tolle Woche und liebe Grüße, Michele vom elaya hotel leipzig city center.
by A verified traveler
Posted 7 Sep 2024 on Hotels
Comment from Hotel Management
11 Sep 2024 by Michele Ster-Popa, Operations Managerin, Hotel Management
Lieber Niclas , wow! Was eine tolle Bewertung für unser elaya hotel leipzig city center! Danke dir dafür! Wir würden uns riesig freuen, dich bald wieder bei uns begrüßen zu dürfen. Hab eine tolle Woche und liebe Grüße, Michele vom elaya hotel leipzig city center.
by A verified traveler
Posted 2 Sep 2024 on Hotels
Comment from Hotel Management
11 Sep 2024 by Michele Ster-Popa, Operations Managerin, Hotel Management
Liebe Annette , wow! Was eine tolle Bewertung für unser elaya hotel leipzig city center! Danke dir dafür! Wir würden uns riesig freuen, dich bald wieder bei uns begrüßen zu dürfen. Hab eine tolle Woche und liebe Grüße, Michele vom elaya hotel leipzig city center.
