Ratings based on 726 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Utrecht
Posted 8 Dec 2024
by A verified traveler
Posted 26 Nov 2024
Everything was great.
by A verified traveler
Posted 31 Oct 2024
Close to train station. Very convenient. Will come back again.
by A verified traveler
Posted 28 Oct 2024
Needs some internal bathroom renovation
by A verified traveler from Rippey
Posted 21 Oct 2024
by A verified traveler
Good location but disorganised/untrained staff
Posted 5 Oct 2024 on HotelsPerfect location as it is right next to Leiden station but the staff at reception are very disorganised and don’t seem to know what they are doing or how to do the tasks assigned to them with people giving different information.
by A verified traveler
Ignore negative reviews!
Posted 3 Oct 2024 on HotelsI was aorehensive and considered cancelling because of a handful of poor reviews. I was delighted I ignored these. The swimming pool requires swimwear before 9.30. I did not go to the Spa as I was at work. The staff were very generous in their helpfulness. The hotel is very safe. Our view was wonderful. The room was ample.The hotel is just to the left of the railway station exit towards the city.
I struggle to understand any negative reviews-our experience was excellent. I'd certainly go again.
by A verified traveler
Posted 15 Sep 2024
by A verified traveler
Posted 14 Sep 2024 on Hotels
Hotel is not safe as you can reach the rooms without passing by the reception from the train station, the cleanliness of the bed was not so good ,also the staff was not helpful at all ,I forgot one T-shirt after I checked out in the wardrobe and it disappeared after the cleaning people access the room , also the staff was not responding through emails or phone.
by A verified traveler
Posted 31 Aug 2024 on Hotels
