Ratings based on 251 Verified Reviews
4.7 Room cleanliness
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024
Really noisy as close a nightclub.
Breakfast the waiter was asking if you wanted salt and pepper as they didn't have enough to go round. Our salt came in a small bowl. Our cooked breakfast was of good quality and staff friendly. Bed comfortable.
One thing i didn't appreciate was the online check-in process, i gave up and went old school. My wife is French and it wouldn't let me check in without her passport details. You don't need it and I found asking for it invasive.
Comment from Hotel Management
23 Sep 2024 by Amber, Hotel Management
Hello Jason,Thank you for taking the time to leave a review. I am happy to see that you enjoyed our breakfast and found it to be in good quality, served by friendly staff. The online check in process is an extra step our guests can take before they arrive at the aparthotel to save time, however it is not necessary as we have 24 hour reception staff present to take these details when guests check in physically at the desk. We appreciate your comments and feedback and hope to see you again on your next visit to Leicester.Kind regards,Amber
by A verified traveler
Posted 18 Sep 2024
by A verified traveler from Newport News
Posted 15 Sep 2024
The staff were courteous and extremely helpful. They didn’t hesitate in offering assistance to me and my mother as we were hustling to leave the property.
Comment from Hotel Management
16 Sep 2024 by Front Office Manager, Hotel Management
Thank you so much for your amazing feedback and scores, we have shared your kind words with the team and hope to see you again in the future. Kind regards, Dominique
by A verified traveler
Posted 8 Sep 2024
Laundry was out of order.
Comment from Hotel Management
11 Sep 2024 by Amber, Hotel Management
Hi Gail,Thank you for leaving a review of your stay. We are sorry to hear that our complimentary laundry services were out of order during your visit.We appreciate your feedback and hope to see you again in future.Kind regards,Amber
by A verified traveler
Posted 8 Sep 2024
It was a wonderful experience. Loved the small apartment feeling.
Comment from Hotel Management
12 Sep 2024 by Chloe , Hotel Management
Hello Michael,Thank you for your lovely feedback and score, we are pleased to hear you had a wonderful experience with us and we hope to see you again soon.
by A verified traveler
Posted 30 Jul 2024
This property is pretty good for the area. Seems to be in a bit of a party street but I should have done my own research before booking. Some of the furniture and accessories should be updated - particularly the rugs, bed and bedside table. Washroom was nice but only a rain shower head. Staff was very friendly and accommodating. I was very happy with the service. I would have given 5 stars had the rugs looked to be a bit less worn out.
Comment from Hotel Management
1 Aug 2024 by Stavros K. Deputy General Manager, Hotel Management
Hi Abinaya,Thank you for your detailed feedback and for rating us 5 out of 5! We’re glad to hear you were happy with our service and found our staff friendly and accommodating. We appreciate your suggestions regarding the furniture and accessories, and we’ll certainly take them into consideration for future improvements. We hope to welcome you back to The Gresham Aparthotel soon.Best regards,Stavros K.Deputy General Manager
by A verified traveler
Posted 29 Jul 2024
Comment from Hotel Management
22 Aug 2024 by Stavros K. Deputy General Manager, Hotel Management
Thank you for taking the time to leave us a review!We hope you enjoyed your stay.Looking forward to your next stay at The Gresham Aparthotel.
by A verified traveler
Posted 29 Jul 2024
Nice place deffo would stay again.
Comment from Hotel Management
29 Jul 2024 by Stavros K. Deputy General Manager, Hotel Management
Thank you, Haroon! We’re delighted to hear that you found The Gresham Aparthotel to be a nice place. We look forward to welcoming you back for another stay whenever you choose to visit again.
by A verified traveler
Posted 28 Jul 2024
The reason I selected was cleanliness was the smells around the hotel. The reception area didn't smell pleasant, I then used the lift which also smelt really bad. I then entered my room and was hit with an overwhelming odour.
Comment from Hotel Management
28 Jul 2024 by Stavros K. Deputy General Manager, Hotel Management
Dear Jaz,Thank you for sharing your feedback following your recent stay at The Gresham Aparthotel. We appreciate your comments, and I apologize for any inconvenience you experienced.Regarding the unpleasant smells you encountered, I assure you that we take this seriously. Our reception desk is open 24/7, and our dedicated team is always available to address any issues promptly. If you encounter similar concerns in the future, please don’t hesitate to reach out—we’d be more than happy to assist, even if it involves moving rooms.We value your feedback and hope to have the opportunity to welcome you back for an improved experience.Best regards,Stavros K. Deputy General Manager
by A verified traveler
Posted 10 Jul 2024
Might be one of the best places I have stayed at while travelling for business. Would recommend
Comment from Hotel Management
16 Jul 2024 by Amber, Hotel Management
Hi Bruno,Thank you so much for taking the time to leave a review. It is great to read that you enjoyed your stay with us and we hope to see you again soon.Kind regards,Amber
