Ratings based on 956 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Oana P, Hotel Management
Thank you for your feedback! Kind regards and hope to see you again at the Ramada Encore.
by A verified traveler from Birmingham
Posted 30 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Best wishes,, Hotel Management
Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Thao B, Hotel Management
Dear Simon,Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Thao B, Hotel Management
Der Ivan,Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Oana P , Hotel Management
Dear Syst,Thank you for review in regards to your stay recently here at Ramada Encore by Wyndham Leicester City Centre. I will pass your feedback back to my colleagues in order for us to evaluate our facilities and improve. Hopefully we get to another chance to welcome you again in the future.Best regards,Guest Services Manager,Oana P
by A verified traveler
Posted 15 Oct 2024
I didn’t expect to have to pay £15 for parking my car overnight but otherwise all was perfect
Comment from Hotel Management
18 Oct 2024 by Oana P, Hotel Management
Dear Meryl,Thank you for taking time to share your feedback with us. We are glad that you enjoyed the stay overall. Apologies if there was a confusion with the parking however our facilities clearly state that parking is available but unfortunately not free. On the other hand I would like to thank you in regards to the comments of your overall experience. We are hoping to make things right if possible and welcome you again as our guest.Best wishes,Guest Service ManagerOana P
by A verified traveler
Posted 10 Oct 2024
Room was cold as the heater didnt work. Tv was also broken as it couldnt connect to any chanels - staff advised on checkout and didnt seem concerned.
Hotel was in great location and as a lone female felt safe.
Comment from Hotel Management
11 Oct 2024 by Oana P, Hotel Management
Dear Miss/Mrs Brown, Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that you have experienced problems with the heating and the TV. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Guest Services Manager,Oana P
by A verified traveler
Posted 8 Oct 2024
little sound insulation, hard floors and poor breakfast choice
Comment from Hotel Management
9 Oct 2024 by Oana P, Hotel Management
Dear Stephanie,Thank you for sharing your feedback. We are deeply sorry that you were unable to enjoy your stay. We would like to sincerely apologise that you experienced multiple issues while staying with us. We will make sure to prevent any from happening. I hope you will give us a chance to welcome you again in the future. Kind regards, Guest Service Manager, Oana P
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Oana P, Hotel Management
Dear Prasen, Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Guest Services Manager, Oana P
by A verified traveler
Posted 2 Oct 2024
The breakfast was the same every day. bedroom had no tissue paper nor any towel racks to hang wet towels on.
the one bed was squeaky and the window curtains were dirty with large marks on them. Also the quilts under the sheets looked like they had not been washed in a long long time. Hairdryers were hard to use for they did not stay on.
Comment from Hotel Management
4 Oct 2024 by Thao B , Hotel Management
Dear PatriciaThank you for sharing your review, we are glad you enjoyed your time with us. Thank you for your remarks, we will do our best to improve in those areas and welcome you again as our guest. Best wishes, Guest Service Manager
