Ratings based on 984 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Budaiya
Posted 25 Sep 2024
Parking is a little expensive if you use the NCP next to the hotel but they do have a deal with a nearby carpark if you do not mind a walk. But head room only 6' 6" if you have a top box.
Breakfast was fantastic. Room was also very comfortable.
Comment from Hotel Management
26 Sep 2024 by Manish Dhruve, Hotel Management
Dear IanThank you for taking the time to provide us with valuable feedback on your recent stay with us. The team is encouraged by your score, and it would motivate them to continue improving to deliver great service.We do look forward to welcoming you in the future.Kind regardsManish DhruveOperations Manager
by A verified traveler
Posted 14 Sep 2024
There was no parking available on site. Guest had to pay extra for parking.
Comment from Hotel Management
15 Sep 2024 by Sarah Parnell, Hotel Management
Hello SandraThank you for your feedback, we do appreciate all feedback given as this helps us consistently improve the service we provide.We look forward to welcoming you back soonMany ThankSarah ParnellGuest Service Assistant
by A verified traveler
Posted 14 Sep 2024
Comparable with most other city centre hotels, nothing to dislike but also nothing to go overboard about
Comment from Hotel Management
15 Sep 2024 by Sarah Parnell, Hotel Management
Hello MarcusThank you for your feedback, we do appreciate all feedback given as this helps us consistently inprove the service we provide.We look forward to welcoming you back sooMany ThankSarah ParnellGuest Service Assistant
by A verified traveler
Posted 24 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Manish Dhruve, Hotel Management
Dear FoorcanThank you for taking the time to tell us about your experience at the Holiday Inn Leicester. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Holiday Inn, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us.We do apologize for the inconvenience we may have caused and would appreciate any feedback as a gift so that it allows us to develop, make suitable changes, and deliver the great service that you our guests expect.We appreciate your sharing your score, and we hope that you will allow us to better serve you soon.Sincerely,Manish DhruveOperations Manager
by A verified traveler
Posted 19 Aug 2024
Comment from Hotel Management
21 Aug 2024 by Ewa , Hotel Management
Dear Heather, Thank you for taking the time to provide us with valuable feedback on your recent stay with us. The team is encouraged by your score, and it would motivate them to continue to deliver great service. We do look forward to welcoming you in the future. Kind regards Ewa Olszewska Front Office Manager
by A verified traveler
Posted 17 Aug 2024
Love it everytime we visit. Friendly staff, nice breakfast and clean/quiet rooms
Comment from Hotel Management
19 Aug 2024 by Manish Dhruve, Hotel Management
Dear IrfanThank you for taking the time to provide us with valuable feedback on your recent stay with us. The team is encouraged by your score, and it would motivate them to continue improving to deliver great service.We do look forward to welcoming you in the future.Kind regardsManish DhruveOperations Manager
by A verified traveler
Posted 1 Aug 2024
The renovation going on made the entry and exit very cumbersome and risky
Comment from Hotel Management
1 Aug 2024 by Manish Dhruve, Hotel Management
Dear JoeWe appreciate your comments regarding your stay at the Holiday Inn Leicester. It is always a pleasure to receive positive feedback, and we are happy to hear that overall, you were satisfied with your experience. However, I was very concerned to read that you experienced inconveniences due to the work outside, which our guests have requested. Please be informed that we are taking the appropriate measures of health and safety to prevent accidental occurrences.At Holiday Inn, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us.Thank you again for sharing your experience and we hope to have the opportunity to welcome you back soon.Sincerely,Manish DhruveOperations Manager
by A verified traveler
Posted 27 Jul 2024
Comment from Hotel Management
19 Aug 2024 by Manish Dhruve, Hotel Management
Dear GuestThank you for taking the time to provide us with valuable feedback on your recent stay with us. The team is encouraged by your score, and it would motivate them to continue improving to deliver great service.We do look forward to welcoming you in the future.Kind regardsManish DhruveOperations Manager
by A verified traveler
Posted 26 Jul 2024
We stayed at the Holiday Inn for 2 nights in total. Our original room was a 2 double bed room. When we first got our room we were happy. It had a connecting door to the room next door which we didnt think anything of. That was until our neighbours came back. We could hear everything (even the noise of the spoon stirring in their cup). They had a very noisy child who cried constantly and they spoke very loudly. As the connecting door was just a door (not soundproofed or a fire door) it really sounded like they were in the room with us. Their child constantly tried to open the door which scared my autistic daughter and very little sleep was had that night. The next day when we came back from our day out, my daughter was very unsettled, worried about another noisy night of no sleep, so i went and spoke to reception to see what could be done. I spoke to Claire who was a god send. She fully understood the struggle i faced with my daughter and went out her way to help. I offered to pay extra to be put in a room with no connecting door and said i didnt mind if the room only had 1 bed but she took care of everything, moving us to the eigth floor, where the traffic noise was much quieter, and to a room with one double bed but no connecting door (hurrah!). This room was much more spacious and so much quieter. The relief on my daughters face was priceless. I cant thank Claire enough for her help and understanding.
We had breakfast each day which was full of variety and well stocked.
Comment from Hotel Management
27 Jul 2024 by Manish Dhruve, Hotel Management
Dear TracyThank you for taking the time to write a review of your recent stay with us. We are very pleased that you decided to stay as a positive guest experience is something our team pride themselves on and I will be sure to pass along your comments.Claire is also very happy to see you enjoyed your stay and we do hope that you decide to visit us again in the future and thank you for choosing Holiday Inn.SincerelyManish DhruveOperations Manager
by A verified traveler
Posted 26 Jul 2024
Very Good stay
Comment from Hotel Management
27 Jul 2024 by Manish Dhruve, Hotel Management
Dear JamieThank you for taking the time to write a review of your recent stay with us. We are very pleased that you decided to stay as a positive guest experience is something our team pride themselves on and I will be sure to pass along your comments.We do hope that you decide to visit us again in the future and thank you for choosing Holiday Inn Leicester.Kind regardsManish DhruveOperations Manager
