Ratings based on 986 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
Dirty, poor customer service, tired looking needs refurb
Comment from Hotel Management
8 Dec 2024 by Corina-Hilton Leicester, Hotel Management
Dear guest, We're sorry to hear that you had a negative experience at our hotel. We take cleanliness seriously, and we apologize for falling short in this area. We have addressed this with our staff and are taking steps to ensure that this will not happen again. We are thankful for your feedback and will take action to improve.
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
8 Dec 2024 by Corina-Hilton Leicester, Hotel Management
Your feedback is essential to our improvement process.Thank you for taking the time and rate us,
by A verified traveler
Posted 25 Nov 2024
A good but plain hotel which would benefit from a decorative tidy up. The weather had been cold, so the room started off cold too. When we requested an extra duvet it took them 45 minutes to bring it to our room - so we had to wait to go to bed.
Comment from Hotel Management
26 Nov 2024 by Bhavik , Hotel Management
Thank you very much for choosing to stay at Hilton Leicester, and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standard. we regret to know that our service was not up to your expectations.Please rest assured that your comments have been communicated to the concerned department who will take proper actions and for the hotel service improvement. Moreover, your comments have been highlighted to the senior management who are guarantee that the guest’s experienced will meet their satisfaction. However, we would like to let you know that we are in the organization stage for refurbishment in the near future.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Bhavik , Hotel Management
Thank you for choosing us and giving us a perfect 10/10 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.
by A verified traveler
Posted 4 Nov 2024
We should be given full refund for this dirty hotel.
Comment from Hotel Management
11 Nov 2024 by Corina-Hilton Leicester, Hotel Management
We're sorry to hear about your negative experience. Please provide us with more information so we can investigate the issue and take steps to prevent it from happening again.
by A verified traveler
Posted 3 Nov 2024
Staff are really friendly and helpful.
The hotel needs a little refresh.
Comment from Hotel Management
11 Nov 2024 by Corina-Hilton Leicester, Hotel Management
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
11 Nov 2024 by Corina-Hilton Leicester, Hotel Management
Thank you for sharing your rating of our hotel. The biggest compliment we can receive is to earn your choice to come back again. So, please consider us again on your next trip!
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Bhavik , Hotel Management
Thank you very much for choosing to stay at Hilton Leicester, and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standard.We have taken note of your positive scores and satisfaction during your stay. It is always good to receive a positive feedback and will share your score with our team members.
by A verified traveler
Posted 13 Oct 2024
One of our rooms , my son Toby was in was one of the most disgusting rooms I have ever seen- it seems someone had defecated on the carpet- it had clearly been poorly cleaned. You cannot use rooms like this, it is beyond belief that anyone would!
Comment from Hotel Management
15 Oct 2024 by Bhavik , Hotel Management
Thank you very much for choosing to stay at Hilton Leicester, and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standard.we regret to know that our service was not up to your expectations.Please rest assured that your comments have been communicated to the concerned department who will take proper actions and for the hotel service improvement. Moreover, your comments have been highlighted to the senior management who are guarantee that the guest’s experienced will meet their satisfaction. However, we would like to let you know that we are in the organization stage for refurbishment in the near future.
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Bhavik , Hotel Management
Thank you very much for choosing to stay at Hilton Leicester, and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standard. we regret to know that our service was not up to your expectations.Please rest assured that your comments have been communicated to the concerned department who will take proper actions and for the hotel service improvement. Moreover, your comments have been highlighted to the senior management who are guarantee that the guest’s experienced will meet their satisfaction. However, we would like to let you know that we are in the organization stage for refurbishment in the near future.
