Ratings based on 81 Verified Reviews
1.8 Room cleanliness
2.3 Service & staff
2.1 Room comfort
1.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024 on Hotels
DO NOT STAY HERE, Place was not as described, room had damp smell, receptionist was very rude, doesn’t look like the picture online, DO NOT BOOK, waste of time and waste of money worst place to go, it was absolutely disgusting, don’t respect you at all and don’t even want to acknowledge you even tho you pay so much for such a smelly room, didn’t want to help with anything, very poor service, DO NOT STAY HERE SAVE YOURSELF THE HEADACHE.
by A verified traveler
Posted 17 Sep 2024 on Hotels
Comment from Hotel Management
13 Oct 2024 by Lisa, Hotel Management
Hi, Mark! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Lisa
by A verified traveler
Don’t book here save your money
Posted 2 Sep 2024 on Hotelsthe staff were very friendly and got us everything that we asked for but the room wasn’t in a good condition and everything was dirty and we didn’t have toiletries e.g no soap to wash hands with and the bathroom wall was gross and i decided to clean to myself because i was sick of looking at it and the shower was gross and it just looked like they needed a new bathroom all together because it wasn’t properly maintained. Then, in the bedroom carpet wasn’t hovered also the curtain pole wasn’t even on properly so we couldn’t open the curtain because we didn’t want to damage it more, some sheets were stained and some of the towels were as well and the holes in the door that had been plastered badly also the tv didn’t work because there was no arial and staff had no spare wire when asked. The area wasn’t very nice either but they can’t help that, the hotel could of been so much better if it was maintained it would be a lovely place to stay because the building is really beautiful but it’s just been let go and has clearly gone downhill, is there really a cleaner because if so they need to learn how to clean properly because it looked like it hadn’t been cleaned at all for a good while. bar wasn’t open and we where disappointed because we wanted to try it. only reason we chose this place because it was it was close to what we wanted to do and it was close to the city centre, i suggest looking at the reviews before booking this place. the place needs to be fixed.
Comment from Hotel Management
13 Oct 2024 by Lisa, Hotel Management
Sincere apologies, Isabelle! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Lisa
by A verified traveler
Posted 11 Aug 2024 on Hotels
by A verified traveler
Posted 28 Jul 2024
by A verified traveler
Posted 23 Mar 2024
by A verified traveler
Posted 31 Jan 2024
Where to start, was first given a room
That was tiny with wires out the wall, asked for another room the lady was kind enough to give another room that was bigger, but it was not clean, hair on the showers, stain on the toilet, and pillows had stains on them, unfortunately looked under the bed and full of litter, middle of the night had another person walk into my room, so they where given a key that obviously opened the same door and the man said we was given this room, thank god I was decent!
by A verified traveler
Posted 6 Dec 2023 on Hotels
by A verified traveler
Posted 29 Nov 2023
Don not stay here it’s absolutely awful unsafe dirty and just downright disgusting
by A verified traveler
Posted 23 Nov 2023
