Ratings based on 991 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
Location
Comment from Hotel Management
31 Dec 2024 by Rachmat, Hotel Management
Thank you for stayed with us.
by A verified traveler
Posted 24 Dec 2024
We woke up at 1am to find our room flooded with toilet water (2cm deep). The toilet was overflowing and everything on the floor was soaked in dirty water. We were forced to pack up to move rooms in the middle of the night. This incident occurred after our toilet got blocked 5 times over the course of a week yet the hotel still claimed it was out of their control. The staff are friendly enough until there’s a problem and then they deny all responsibility. Very disappointing.
Comment from Hotel Management
26 Dec 2024 by Rachmat, Hotel Management
We are sorry to read your review.We are understand that we have limitations to provide our best services to our customers.We will investigate our lack of service.
by A verified traveler
Posted 22 Dec 2024
Large property, staff excellent, accommodations good.
Comment from Hotel Management
22 Dec 2024 by Rachmat, Hotel Management
Thank you for stayed with us.
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Rachmat, Hotel Management
Thank you for stayed with us
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Rachmat, Hotel Management
Thank you for stayed with us.We are waiting for your next visit.
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Rachmat, Hotel Management
Thank you for stayed with us.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Rachmat, Hotel Management
Thank you for stayed with us.
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Rachmat, Hotel Management
Thank you for stayed with us.
by A verified traveler
Posted 7 Dec 2024
Very good
Comment from Hotel Management
9 Dec 2024 by Rachmat, Hotel Management
Thank you for spent your time with us.
by A verified traveler
Posted 7 Dec 2024
Hotel rooms were clean - perhaps not “western” clean. Lots of ants. Booking here very much for the location. I stayed in a one bedroom apartment and there was loud live music every night until midnight so never got much sleep before then. Staff were friendly. Buffet breakfast was average and flies were an issue
Comment from Hotel Management
9 Dec 2024 by Rachmat, Hotel Management
Thank you for stated with us.
