Ratings based on 623 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Foid wasnt available for our breakfast dome dats. Renovation very noisy. Our room glass door fell off and our room ftont door kept jamming. We paid for your lagoon rooms and we had people walking down our stairs and trying to fet our roo. They thought it was the massage parlour. My partner had 2 confronting situations were he had to stop people walikng in our room while i was asleep. We made all our disappointing issues clear to your staff at ftont counter. This made for a very stressful stay
Comment from Hotel Management
20 Nov 2024 by Roni Y., Hotel Management
Dear Michelle,Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you encountered during your stay with us, and we truly regret that your experience did not meet the expectations you had for a relaxing and enjoyable visit.We are deeply sorry for the inconvenience caused by the unavailable breakfast options on certain days, as well as the noise from the renovations. Please know that we are working to minimize disruption and improve the comfort of our guests during this period of work.We also sincerely apologize for the issues you experienced with the glass door, the front door jamming, and the confusion with people entering your room. This is certainly not the level of service we aim to provide, and we will investigate these concerns immediately to ensure the safety and comfort of our future guests.Your feedback has been shared with our team, and we are taking the necessary steps to address the issues you raised. We truly value your input, and we hope to have the opportunity to restore your trust and provide you with a more comfortable stay in the future.Once again, we apologize for the inconvenience, and we appreciate you bringing these matters to our attention.Best regards,Roni Y.General Manager
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Roni Y., Hotel Management
Dear Belinda,Thank you for sharing your feedback about your recent stay at Harper Kuta by Aston. We’re delighted to know that you enjoyed your stay. We hope to have the opportunity to welcome you back in the future and offer an even better experience.Warm regards,Roni Y.General Manager
by A verified traveler
Posted 14 Sep 2024
Good 4* in the "middle" of Kuta. Lots of shops, restaurants, bars in vicinity. 20m pool part shaded all morning and most of afternoon. Generous room size. AirCon a little weak but the room cools down eventually. Not a hotel for beach-goers (a very long walk). Breakfast "OK"... Cereals, juice, toast, egg-station, more oriented to south east asians than people from UK however.
Comment from Hotel Management
17 Sep 2024 by Roni Y., Hotel Management
Dear Kevin,Thank you for sharing your feedback. We're glad to hear you found Harper Kuta to be a good 4-star hotel and appreciated the generous room size as well as our convenient location in the heart of Kuta, close to shops, restaurants, and bars.We apologize for any inconvenience you experienced with the air conditioning and will ensure our maintenance team addresses this issue to improve the cooling efficiency. We also appreciate your comments regarding breakfast; we strive to offer a variety of options, and your feedback will help us improve the selection to cater to all our guests' preferences.We hope to welcome you back on your next visit to Bali!Warm regards,Roni Y.General Manager
by A verified traveler
Posted 27 Aug 2024
Enjoy
Comment from Hotel Management
28 Aug 2024 by Roni Y., Hotel Management
Dear Rudy,Thank you for your 5 out of 5 rating on Expedia! We're thrilled to hear that you had an enjoyable stay with us. Your positive feedback is truly appreciated, and we look forward to welcoming you back to Harper Kuta by Aston in the future.Warm regards,Roni Y.General Manager
by A verified traveler
Posted 22 Aug 2024 on Wotif
Pool access room was very noisy. Sewerage/water pipes from upper floors cross the ceiling and all night you can hear water running through them. Pool filter system just gargles early of a morning and late of a night.
WOTIF has it marked at the wrong location on maps. It is 20 minutes walk from where it's listed to where it's located. Be sure to check location as we did not want to stay at that location.
Lastly, items were apparently removed from our room. On mentioning this at check out, the girl at the counter was not interested.
Comment from Hotel Management
23 Aug 2024 by Roni Y., Hotel Management
Dear Colin,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay, particularly the noise from the water pipes and the pool filter system. We understand how important a quiet environment is for a restful stay, and we regret that we did not meet your expectations.Regarding the location issue, we apologize for the confusion caused by the incorrect information on WOTIF. While the listing on their platform is beyond our direct control, we will reach out to them to ensure the location is accurately updated to prevent any future misunderstandings.We also apologize for how your concerns about removed items were handled at checkout. Please know that this is not the level of service we strive to provide, and we will address these issues with our team to ensure they are resolved.Your feedback is invaluable to us as it helps us improve our services. We hope you will consider giving us another opportunity to provide you with a better experience in the future.Warm regards,Roni Y.General Manager
by A verified traveler
Posted 20 Aug 2024 on Wotif
Value for money
Comment from Hotel Management
20 Aug 2024 by Roni Y., Hotel Management
Dear Matene,Thank you for your review. We’re delighted to know that you enjoyed your stay at Harper Kuta. It’s great to hear that everything met your expectations.We look forward to welcoming you back for another pleasant stay in the future.Warm regards,Roni Y.General Manager
by A verified traveler
Decent Stay, But Needs Improvements
Posted 19 Aug 2024 on HotelsThe property is decent, but the pictures online are definitely deceiving. The property needs updating, but I guess you get what you pay for. The location is great, and the staff was responsive to requests to clean my room. However, the room wasn’t cleaned to my standards. I had to call them back a couple of times to clean it again. Once, there was a stain on my sheets, and on other occasions, I found hair on the floor, so they had to come back to sweep again. I also didn’t like that I had to pay for bottled water, which should be free since we can’t drink the tap water.
Comment from Hotel Management
20 Aug 2024 by Roni Y., Hotel Management
Dear LaShannon,Thank you for taking the time to share your feedback. We appreciate your kind words about our location and the responsiveness of our staff. However, we sincerely apologize for the issues you encountered during your stay, particularly with the cleanliness of your room. This does not reflect the high standards we strive to maintain, and we will address these concerns with our housekeeping team to ensure such issues do not recur.We also understand your concerns about the bottled water. Your feedback is valuable, and we will review our policies to better meet our guests' needs in the future.We hope you’ll give us another opportunity to provide you with a more satisfactory experience.Warm regards,Roni Y.General Manager
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Roni Y., Hotel Management
Dear Waddah,Thank you for your review. We’re delighted to know that you enjoyed your stay at Harper Kuta. It’s great to hear that everything met your expectations.We look forward to welcoming you back for another pleasant stay in the future.Warm regards,Roni Y.General Manager
by A verified traveler
Nice hotel in a great location
Posted 14 Aug 2024 on HotelsNice hotel in the city, Clean, bed was comfortable, good range of shops and restaurant near the hotel. Short walk to the beach through the back way.
Comment from Hotel Management
20 Aug 2024 by Roni Y., Hotel Management
Dear Jane,Thank you for your kind words. We’re delighted to hear that you enjoyed your stay at Harper Kuta. It’s great to know that you found our hotel clean, with a comfortable bed, and appreciated the convenient location near shops, restaurants, and the beach.We look forward to welcoming you back for another pleasant stay in the future.Warm regards,Roni Y.General Manager
by A verified traveler
Posted 26 Jul 2024
I booked a stay for 3 days ended up leaving after the first night. The hotel was dirty. The room was in poor condition. The breakfast had bugs crawling in the pastries and when told about it the server tried removing one pastry I stead of the while tray. I would never stay or recommend anyone to stay. Money was definitely wasted here
Comment from Hotel Management
31 Jul 2024 by Roni Y (Mr), Hotel Management
Dear Christopher,Thank you for taking the time to share your feedback. We are deeply sorry to hear about your experience and the issues you encountered during your stay. The cleanliness and condition of our hotel and rooms are top priorities for us, and it is clear that we did not meet these standards during your visit.We are particularly concerned about the issue you mentioned with the breakfast service. Finding bugs in the pastries is unacceptable, and we sincerely apologize for this incident. We will be investigating this matter thoroughly and taking immediate steps to ensure our hygiene practices are strictly followed and improved where necessary.Regarding your room, we regret that it did not meet your expectations. We strive to maintain a high standard of cleanliness and maintenance, and we are disappointed to learn that this was not reflected in your experience.We understand your decision to leave early and apologize for the inconvenience caused. Please know that your feedback is crucial to us, and we are taking it very seriously to prevent similar situations from happening in the future.We would like to make amends and hope you will give us another opportunity to provide you with the quality experience you deserve. Please feel free to contact us directly if you would like to discuss this further.Sincerely,Roni Y.General Manager
