Ratings based on 750 Verified Reviews
4.6 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
Staff were great. Loved the nightly entertainment.
Disappointed to be sent a dozen emails saying I could purchase an upgrade, but I couldn’t get a free upgrade for my gold status (no reason given).
Breakfast has very little vegetarian options.
Other than that, place was exceptional. Highly recommend it.
Comment from Hotel Management
11 Dec 2024 by Darma, Hotel Management
Dear Sheryll,Thank you for taking the time to share your experience. We’re thrilled to hear you loved our staff and nightly entertainment, and we greatly appreciate your recommendation.Regarding your upgrade concerns, we’d like to clarify that your original booking was for a Deluxe Room, and as a VIP Expedia member, we had already upgraded you to a Classic Deluxe Room to enhance your stay. We sincerely apologize if this was not communicated clearly and for any disappointment this may have caused. Your feedback will help us ensure better clarity for our valued guests in the future.We also appreciate your comments about breakfast options for vegetarians. This is an area we will review carefully to offer more variety and cater to diverse dietary needs.We’re so glad to know that, overall, you found our property exceptional, and we hope to have the opportunity to welcome you back soon for an even better experience.Warm regards,Niksoma Management
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
3 Dec 2024 by Darma, Hotel Management
Dear James,Thank you for your great review, will see you in the future on your next holidayThank youManagement
by A verified traveler
Posted 14 Nov 2024
The hotel is smaller and friendlier than the bigger busy hotels which we liked.
The pool was a bit too deep for me so I was glad that pool noodles were available.
Comment from Hotel Management
14 Nov 2024 by Darma, Hotel Management
Dear Stephen,Thank you for sharing your experience. We’re pleased to know that our boutique atmosphere provided a relaxing and friendly escape from the larger resorts. It’s wonderful to hear you enjoyed the pool, and we're glad that the pool noodles made your time with us more comfortable.We look forward to welcoming you back for another enjoyable and relaxing stay.Warm regards,Niksoma Management
by A verified traveler
Posted 9 Nov 2024
Beautiful hotel great location opposite Legion beach, great pools, pool temperature could get a bit warm in the heat all day. Great breakfast with great service from staff. Overall wonderful.
Comment from Hotel Management
10 Nov 2024 by Darma, Hotel Management
Dear Chris,Thank you for your lovely feedback. We’re thrilled that you enjoyed our beautiful location, directly across from Legian Beach, and our refreshing pools. The warmer pool temperature can indeed be a bit challenging during the hotter months, and we’re exploring options to help keep it more comfortable.We’re also glad to hear that our breakfast and attentive staff service added to your wonderful experience. We look forward to welcoming you back for another memorable stay.Warm regards,Niksoma Management
by A verified traveler from Lake Cowichan
Posted 4 Nov 2024
We thought we booked the best location in Bali only to find a beach full of garbage.
Comment from Hotel Management
7 Nov 2024 by Darma, Hotel Management
Dear Ken,Thank you for sharing your experience. We’re truly sorry to hear that the beach conditions affected your stay, as we understand how important a pristine beachfront is for our guests. Unfortunately, during certain seasons, ocean currents can bring in debris, which impacts the natural beauty of the area.Please know that we work closely with local authorities and community teams to address this as much as possible to maintain a clean and enjoyable environment. We hope that other aspects of our service and facilities made your stay memorable.Warm regards,Niksoma Management
by A verified traveler
Posted 3 Nov 2024
Very nice pool and buffet breakfast. Convenient location but super busy around the area. Couldn’t hear noise from the room so that was good. Staff very attentive.
Comment from Hotel Management
7 Nov 2024 by Darma, Hotel Management
Dear Elaine,Thank you very much for your kind words! We’re thrilled that our pool, extensive buffet breakfast, and convenient location added to your enjoyment. We strive to offer a serene escape within the vibrant surroundings, and we're pleased to hear that your room remained peaceful and comfortable. Our dedicated team takes pride in providing attentive service to ensure our guests feel truly cared for.We look forward to welcoming you back for another memorable stay at Bali Niksoma.Warm regards,Niksoma Management
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Darma, Hotel Management
Dear Trevor,Thank you for your great review, we will see you in the future stayThank you.
by A verified traveler
Posted 7 Oct 2024
The property is in a very accessible location. The staff are very helpful and only too willing to please. The room we stayed in was outdated and not what I had expected. It was no different to some of the cheaper hotels we have stayed in, and was disappointing.
There was a lot of stairs and wouldn't recommend the property that requires disability access. There were no lifts.
Food at the hotel was lovely however breakfast did not have a large variety.
Comment from Hotel Management
12 Oct 2024 by Darma, Hotel Management
Dear Filomena,Thank you for sharing your experience with us. We are pleased to hear that you found our location convenient and our staff helpful and eager to please. Providing excellent service is a top priority for us, and it’s wonderful to know that our team made a positive impact during your stay.However, we sincerely apologize for the disappointment you felt regarding the condition of your room. We understand that expectations are crucial when choosing accommodation, and we are currently in the process of planning updates to enhance our rooms and overall guest experience. Your feedback is vital in helping us identify areas for improvement.We also appreciate your comments regarding the accessibility of our property. As you mentioned, we do have stairs, and we understand that this may not be ideal for all guests. We will ensure that this information is communicated clearly to future guests so they can make informed decisions.Lastly, we are glad to hear you enjoyed the food at our hotel, although we acknowledge that breakfast variety is important. We will consider your suggestions for improvement in our breakfast offerings.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a stay that meets your expectations.Best regards,Management
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Darma, Hotel Management
Dear FelicityThank you for your great review of our Hotel, we will see you very soon on your future holidaysBest regards,Management
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Darma, Hotel Management
Dear Letitia,Thank you for your great review of our hotel, hope to see you on your next holidaybest regards,Management
