Ratings based on 107 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
TV broken, hot water maker broken, telephone broken, swimming pool broken, spa broken/closed. Over priced for the extremely tiny room and lack of amenities. The photos look amazing and were likely taken when it opened. It's now old, rusted and broken. There is NO room with a view of the volcano! I was told I can go on the roof to view Mayon. Security is great! The staff appear nice and friendly.
The food is 4 or so typical Filipino dishes. I bet she was a beautiful hotel back in the day, but not now. Short drive to Starbucks 7am. and SM mall 10am. If you want your room made up, you have to request it every day. Laundry service is very expensive as usual in hotels.
by A verified traveler from London
Posted 23 Oct 2024
The staff are really friendly and were helpful about our queries! Will definitely visit again next time! :>>
Comment from Hotel Management
9 Nov 2024 by Abby, Hotel Management
Dear Ms. Denise Marie, Greetings from Hotel Venezia! We would like to extend our heartfelt gratitude for the positive feedbacks you have given to our hotel especially to our services and the staff. Rest assured that we will keep on doing our very best to provide the customer's satisfaction in every aspect of our services. Hope to see you again on your next visit here in Legazpi. Thank you very much!
by A verified traveler
Posted 29 Sep 2024
I’m not satisfied wt the amenities
Comment from Hotel Management
9 Nov 2024 by Abby, Hotel Management
Dear Ms. Phoebe,Greetings from Hotel Venezia!We thank you for taking the time to write a review on our property. We are sorry if we were not able to meet your expectations regarding our amenities and services during your stay. Making our guests feel at home and comfortable by giving them our best products and sincere service is our main priority. Thank you for giving us the opportunity to be of service, and hope to be given another chance to make up for our shortcomings on your next visit.The Management
by A verified traveler
Posted 6 Jul 2024
Comment from Hotel Management
7 Jul 2024 by Abby, Hotel Management
Dear Sir Ala,Greetings from Hotel Venezia! We thank you for staying with us. We hope to see you again next time!The Management
by A verified traveler
Posted 23 Jun 2024
Dirty
by A verified traveler from Bartlett
Posted 20 Feb 2024
The property is a bit old but the room was ok. The staff are great. They are polite, helpful and easy to talk to.
by A verified traveler
Posted 18 Feb 2024
The staff was wonderful in all areas. Great view room of Mayon Volcano
by A verified traveler
Posted 27 Jul 2023 on Hotels
by A verified traveler
Posted 23 Jul 2023 on Hotels
Comment from Hotel Management
25 Jul 2023 by Abby, Hotel Management
Dear Sir Twomey,Good day!Thank you for your overwhleming rating to our property. We hope to see you again next time. Take care Sir!The Management
by A verified traveler
Posted 8 Apr 2023
The staff were very nice and polite. Anytime I asked for cleaning our room, they’d do it without hesitation. I love the breakfast as well as the servers.
Comment from Hotel Management
8 Apr 2023 by abby, Hotel Management
Dear Ma'am Divina,Good day!Thank you very much, Ma'am for choosig us during your short vacay. We hope to see you again next time. We thank you also for the great reviews po.Take care, Ma'am.Abby and The Management
