Ratings based on 438 Verified Reviews
3.2 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
Quite property but in the back was a group of African American smoking marijuana. I was by myself, I got afraid so I have to move my car to different spot
by A verified traveler
Posted 16 Dec 2024
by A verified traveler
Posted 15 Dec 2024
Please for the safety and sanity of yourself, pleaae do not book here. I was super decieved by the photos and all. Cigarette smell when you walk in. The lady waa welcoming and nice. The room was dingy and bed was horrible. I checked for bugs and my husband ended up getting bit by one. The air had mold as my daughter wasnt able to breathe. Please dont book. Please!
by A verified traveler
Posted 15 Dec 2024
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
8 Dec 2024 by General Manager , Hotel Management
Dear Harold,Thank you for your perfect rating! We’re thrilled to know you had a great experience during your stay with us. Your positive feedback means a lot to our team, and we hope to welcome you back again soon for another excellent visit.Best regards,Hotel ManagerQuality Inn & Suites Leesburg Chain of Lakes
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
2 Dec 2024 by General Manager , Hotel Management
Dear William,Thank you for sharing your feedback with us. We strive to ensure every guest has a great experience, and I regret that we didn’t fully meet your expectations this time. If there’s anything specific you’d like to share about your stay or areas where we could improve, please don’t hesitate to let us know. Your input helps us enhance our services for future guests.We hope to have the chance to welcome you again and provide a stay that exceeds your expectations.Best regards,Hotel ManagerQuality Inn & Suites Leesburg Chain of Lakes
by A verified traveler
Posted 25 Nov 2024
Had a weird smell, couldn’t explain it. Like moth balls/old house and propane mix. Everything else was good!
Comment from Hotel Management
25 Nov 2024 by General Manager , Hotel Management
Dear Keith, Thank you for taking the time to share your feedback. I’m glad to hear that everything else about your stay met your expectations. However, I apologize for the unusual smell you noticed during your visit. We will investigate this promptly to ensure our guests enjoy a fresh and welcoming environment. We appreciate your feedback and hope to have the pleasure of welcoming you back for an even better experience in the future! Sincerely, Hotel Manager, Quality Inn & Suites Leesburg Chain of Lakes
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
25 Nov 2024 by General Manager , Hotel Management
Dear Marina, Thank you for your fantastic 5-star review! We’re thrilled to hear you had such a positive experience with us. Your feedback inspires our team to continue providing exceptional service. We look forward to welcoming you back to Quality Inn & Suites Leesburg Chain of Lakes for another great stay! Sincerely, Hotel Manager, Quality Inn & Suites Leesburg Chain of Lakes
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by General Manager , Hotel Management
Dear Cheryl, Thank you for your positive review and for taking the time to share your experience with us! We're delighted that you enjoyed your stay and rated us highly. We truly value your feedback and look forward to welcoming you back to our hotel the next time you visit Leesburg. Best regards, Hotel Manager Quality Inn & Suites Leesburg Chain of Lakes
by A verified traveler
Posted 18 Nov 2024
When i got in my room there was a cockroach in the bathroom and when I checked my sheets it was dirty.
Comment from Hotel Management
18 Nov 2024 by General Manager , Hotel Management
Dear Troy, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience you encountered during your stay. Cleanliness is one of our top priorities, and it’s disappointing to hear we fell short in this regard. Your feedback has been shared with our housekeeping team, and we will take immediate steps to address the issues you mentioned to ensure they do not happen again. We hope you will consider giving us another opportunity in the future to provide you with a better experience. Best regards, Hotel Manager Quality Inn & Suites Leesburg Chain of Lakes
