Ratings based on 1,332 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
Great service and very centrally located
Comment from Hotel Management
17 Jan 2025 by Dean sygrove, Hotel Management
Wow BarbaraIts a 5 from 5!Lets do it all again soon.Dean
by A verified traveler
Posted 12 Jan 2025
Very friendly and helpful staff. Breakfast very good and all options explained by staff. Will be back.
Comment from Hotel Management
12 Jan 2025 by Beth, Hotel Management
Thank you so much for the amazing review Keith, we're absolutely ecstatic you enjoyed your stay and we look forward to welcoming you back!
by A verified traveler
Posted 11 Jan 2025
Comment from Hotel Management
12 Jan 2025 by Beth, Hotel Management
Thanks for the amazing score William! Come see us again soon
by A verified traveler
Posted 10 Jan 2025
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Comment from Hotel Management
12 Jan 2025 by Beth, Hotel Management
Thanks for the great score Freya!
by A verified traveler
Posted 9 Jan 2025
The staff could be about more organised and sympathetic to others needs.
Comment from Hotel Management
13 Jan 2025 by Hotel Management , Hotel Management
Not the best score Megan but will pick up with our amazing team regarding these and improve
by A verified traveler from Toronto
Posted 4 Jan 2025
Lovely hotel and very friendly staff.
Comment from Hotel Management
5 Jan 2025 by Dean sygrove, Hotel Management
WowWhat a great score the team will be over the moon.Dean
by A verified traveler
Posted 4 Jan 2025
fast friendly checkin and out, great location for what Leeds had to offer
Comment from Hotel Management
5 Jan 2025 by Dean sygrove, Hotel Management
HI ClaireGreat score the team will be thrilled.Dean
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
5 Jan 2025 by Dean sygrove, Hotel Management
HI LorraineGreat score the team will be thrilled.Dean
by A verified traveler
Posted 1 Jan 2025
Paid extra for a room with a view of City Square, only to be rung from reception to close the curtains at 4.40pm
I had a look out later and was temporarily blinded by a laser light show from the Christmas Market seemingly being projected on the front of the hotel.
Freezing room - portable electric heater provided later.
No food available- wife had to go out early and eat at Starbucks.
I feel we should be compensated for this experience as might as well have paid less for a room without a view.
Comment from Hotel Management
1 Jan 2025 by Dean sygrove, Hotel Management
Hi MichaelI have looked for feedback during your stay and on check our and can not find any, I would always encourage guests to feedback during your stay then we can make it right.Kind RegardsDean
by A verified traveler
Posted 1 Jan 2025
Great hotel and area. Wasn’t aware of all building works around the area and shame it does not have parking facilities
Comment from Hotel Management
1 Jan 2025 by Dean sygrove, Hotel Management
Hi NicoleGreat review the team will be over the moon.See you soon!Dean
