Ratings based on 126 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Feb 2022 on Hotels
Comment from Hotel Management
17 Feb 2022 by D, Hotel Management
Sorry for your poor review, unfortunately the Hotel is still closed, maybe a confusion in site.
Thank you
Kindest Regards
by A verified traveler
I won’t stay at Leeds Mercure or Novotel again
Posted 26 Nov 2021 on HotelsI booked the Novotel months ago, this was changed to the Mercure but not by me weeks ago. I received the customary welcome email 24 hours before from the Mercure.
I arrived at my hotel and wasn’t able to gain entry - eventually someone arrived to say I’d be transferred to The Novotel.
On arrival at The Novotel I explained the position and quite frankly the reception staff weren’t interested - no comment and no apology.
I’ts been a while since I stayed at a Novotel and this I think may be the last.
No parking availability other than £15 for overnight in their underground which is far too much and in no way reflects the price and standard of the hotel.
Beds and pillows uncomfortable, room clean as was hotel and well appointed and positioned tbh.
Comment from Hotel Management
27 Nov 2021 by DF, Hotel Management
I am sorry you had a bad experience at the Novotel we did contact all our guests before hand, I apologise if you did not receive the communication, if you would like to contact me via email we can discuss further.
Thank you
Kindest Regards
by A verified traveler
Posted 21 Sep 2021 on Hotels
Comment from Hotel Management
22 Sep 2021 by DF, Hotel Management
Thank you for your very kind rating
Kindest Regrds
by A verified traveler
Posted 31 Aug 2020 on Hotels
Comment from Hotel Management
31 Aug 2020 by DF, Hotel Management
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Kindest Regards
by A verified traveler from Leeds city
Posted 30 Aug 2020
Absolutely loved our stay! The female receptionist was fantastic and very attentive! We would definitely return
Comment from Hotel Management
31 Aug 2020 by DF, Hotel Management
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Kindest Regards
Deborah
by A verified traveler from Stoke on Trent
Posted 30 Aug 2020 on Ebookers
excellent location and price. very clean and bed was the most comfortable ever......
Comment from Hotel Management
31 Aug 2020 by DF, Hotel Management
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Kindest Regards
Deborah
by A verified traveler
Posted 30 Aug 2020 on Hotels
Comment from Hotel Management
31 Aug 2020 by DF, Hotel Management
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Kindest Regards
Deborah
by A verified traveler from Ripon
Posted 28 Aug 2020
Good, central location. Safe & quiet. Easy check in & out. Room a good size & nicely appointed. Comfortable bed. Good shower. Good value.
Comment from Hotel Management
31 Aug 2020 by DF, Hotel Management
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Kindest Regards
Deborah
by A verified traveler
Never Again
Posted 18 Aug 2020 on HotelsArriving at 9.30, the Short walk from the Rail Station was longer than short as i explained over the phone i was on crutches. The chap on reception was far from helpful. Bar closes at 10 we were informed. We checked into to a non disabled room as it was the only room available. The beds were far to high, a few more inches and you need a ladder to get in. Pillows were very hard, air con was stuck on warm and we didnt get our alarm call at 10am. Not impressed, never again.
Comment from Hotel Management
18 Aug 2020 by DF, Hotel Management
Dear Guest
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Kindest Regards
by A verified traveler
Posted 10 Aug 2020
Great location - quiet but easy walking distance of shops , bars & restaurants. Would stay there again.
Comment from Hotel Management
17 Aug 2020 by DF, Hotel Management
Thank you for your kind review we look forward to welcoming you back anytime.
Kindest Regards
