Ratings based on 989 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Very good hotel idea for the Arena
Comment from Hotel Management
20 Nov 2024 by Daniel, Hotel Management
Thank you for sharing your feedback. We’re sorry to hear that you were unable to store your luggage prior to check-in and understand the inconvenience this caused. We do our best to accommodate early arrivals whenever possible, but we’ll take your comments into consideration as we review our policies. We genuinely appreciate your feedback and hope to have the opportunity to provide you with a smoother experience in the future.
by A verified traveler
Posted 20 Nov 2024
Hotel was near shops and cafes.
Comment from Hotel Management
20 Nov 2024 by Daniel, Hotel Management
Thank you for your thoughtful 4/5 review! We’re glad to hear that you had an overall positive experience with us. We truly appreciate your feedback and are always looking for ways to improve. If there’s anything specific we can do to make your next stay even better, please don’t hesitate to let us know. We look forward to welcoming you back soon!
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Emma, Hotel Management
Thank you for your great feedback and for rating us 4/5! We’re delighted to hear you had a positive stay. We always aim to provide a top-notch experience, so if there’s anything we can do to make your next stay even better, we’d love to hear from you. We hope to welcome you back soon!
by A verified traveler
Posted 14 Nov 2024
Great location for Leeds city centre, quirky rooms and decor.
Comment from Hotel Management
17 Nov 2024 by Daniel, Hotel Management
Thank you for your feedback! We're so glad you enjoyed our central location and the quirky rooms and decor. We hope to welcome you back for another great stay!
by A verified traveler
Posted 11 Nov 2024
Was just here for the night for a concert, room was clean and bed was super comfy.
Comment from Hotel Management
17 Nov 2024 by Daniel, Hotel Management
Thank you for your feedback! We're so glad to hear that you had a comfortable stay, especially after the concert. It’s great to know the room was clean and the bed was super comfy. We hope to welcome you back for your next visit!
by A verified traveler
Posted 10 Nov 2024
The design of the hotel was good, the Yorkshire twist was a nice addition.
The room was well laid out. Would have liked some fresh air though.
The large walk in showers are always a win for me.
Free tea and coffee in he lobby is a good perk, but the bottles of flavour syrup were empty for our whole stay.
Breakfast was nice and the server was very helpful.
Comment from Hotel Management
17 Nov 2024 by Daniel, Hotel Management
Thank you for your thoughtful feedback! We're glad to hear you liked the design of the hotel, especially the Yorkshire twist, and that the room layout worked well for you. We appreciate your comments about the lack of fresh air, and we'll look into improving that for our guests. It’s great to know you enjoyed the walk-in shower, free tea and coffee in the lobby, and the breakfast service. We apologize for the empty syrup bottles, and we'll make sure they’re replenished for future guests. Thank you for bringing these details to our attention, and we hope to welcome you back for an even better stay!
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Ibis Styles Leeds, Hotel Management
Thank you for your feedback! We're glad to hear you had a decent stay, but we always strive to improve. If there's anything specific you'd like to see better next time, we'd love to hear your suggestions. We hope to have the opportunity to welcome you again!
by A verified traveler
Posted 4 Nov 2024
Hotel room was spacious clean and more than expected! Hotel facilities were very good with free tea and coffee in reception.
Comment from Hotel Management
8 Nov 2024 by Ibis Styles Leeds, Hotel Management
Thank you so much for the perfect score! We’re thrilled you had a great experience and we can’t wait to welcome you back again soon!
by A verified traveler
Posted 3 Nov 2024
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Comment from Hotel Management
8 Nov 2024 by Ibis Styles Leeds, Hotel Management
Thank you so much for the perfect score! We’re thrilled you had a great experience and we can’t wait to welcome you back again soon!
by A verified traveler
Posted 31 Oct 2024
Good hotel room, breakfast and location
Comment from Hotel Management
2 Nov 2024 by Ibis Styles Leeds, Hotel Management
Thank you for your feedback! We’re glad to hear you enjoyed the room, breakfast, and location. We hope to welcome you back soon!
