Ratings based on 7 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Overrated hotel especially for the price
Posted 16 Feb 2020 on HotelsThe rooms definitely need renovations.
The hallway to reach the room takes a good 20 mn of walk!! On top of having skied all day and paying no less of 700€ a night.
The gondola is not even included to reach the town (only at check-in and check-out) which is an additional 22€ per couple per ride.
The bed is not comfortable at all and still using 2 single beds which is not adequate for a couple.
Room service stops at 9pm which does not make sense!
Comment from Hotel Management
19 Feb 2020 by Family Hoch, Hotel Management
Dear Roy,
thank you very much for writing this review. We are very sad that you did not feel comfortable during your stay with us. The Sonnenburg consists of two separate buildings, the Stammhaus and the Landhaus. Both buildings are connected by a heated underground passageway which is about 90 meters long, if you walk fast you can be in the other building in two minutes, a leisurely walk can of course take up to 8 minutes. The fee of 22 € for a couple is for two rides, one down to Lech and one up to Oberlech, this is included in your ski pass, so you just need a ticket for check-in and check-out which we provide. In the room you lived in is actually a large double bed, not two singles, but of course we are really sorry that you couldn't sleep well. That’s why we offered you a different room, but you decided to stay in your room. You can order room service all night, after 9 p.m. it's just a smaller menu, if we had a misunderstanding at this point, we would like to apologize. Despite everything, we would be pleased to welcome you once again. Maybe in summer, here you can drive with your car directly to the Sonnenburg, so no Gondola will be needed.
Your hosts
Family Hoch
by A verified traveler
Posted 12 Aug 2024 on Hotels
by A verified traveler
Posted 4 Jan 2022 on Hotels
Comment from Hotel Management
15 Jan 2022 by Family Hoch, Hotel Management
Dear Romain,
thank you very much for your review and your visit. We regret that you review your stay with us with low score.
We would have liked to know what we could improve?
Your host
Family Hoch
by A verified traveler
Posted 16 Nov 2021 on Hotels
by A verified traveler
Posted 16 Nov 2021 on Hotels
by A verified traveler
Sehr schön
Posted 25 Nov 2019 on Hotelsby Gunnar from Reutlingen
Skiwochenende
Posted 15 Mar 2016 on HotelsDas Hotel war ein sehr gutes Hotel mit ausgezeichnetem Service und gutem Preis Leistungsverhältnis
