Ratings based on 150 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
The staff were very helpful and very friendly and always available. The shower in our room was very old and not cleaned well due to years of buildup (likely). I was disappointed that although there is a pool and a hot tub, neither were opened and you had to book the spa to be able to use the pool. That information was not clear at the time of booking. The hotel was in a perfect location, near everything and the room was spacious and comfortable.
Comment from Hotel Management
9 Nov 2024 by Roberto, Hotel Management
Dear guest,thank you for your review.We would like to thank you for the detailed review.We are sorry to read about the services you mentioned, we will do our best to improve specifying the booking details and the housekeeping's efficiency, in order to be able to fully satisfy our future guests and why not, maybe you again.Kind regards,
by A verified traveler
Posted 5 Oct 2024
Located right in the heart of the city, all walking distance. Nice rooms, parking off premises but just 7-10 min pleasant walk.
Comment from Hotel Management
9 Nov 2024 by Roberto, Hotel Management
Greetings, thank you for this wonderful review!We are glad to read your words, they mean a lot to us. We hope we'll be able to assist you in future.Kind regards,
by A verified traveler
Posted 14 Aug 2024 on Hotels
One of the reasons we came back was the parking service and they didn't have it available but no one told us anything at booking!
Things were braking down in the tmroo. Like toilet paper holder outlet covers, etc...
Comment from Hotel Management
14 Aug 2024 by Roberto, Hotel Management
Dear guest,thank you for the overall review.We will try our best next time, in order to fully satisfy your needs.Best regards.
by A verified traveler
Posted 18 May 2024 on Hotels
Comment from Hotel Management
24 May 2024 by Roberto, Hotel Management
Good morning,thank you for your amazing review.This drives us to strive to improve!Wish you a wonderful day,Kind regards,
by A verified traveler
Posted 25 Mar 2024
Location excellent. Parking very convenient, staff friendly and helpful. Room was pretty but shower small and doors were not working properly. When we reported, it was not fixed during our stay. Also the hotel advertised a spa and jaccuzzi on 4th floor that were not operating.
Comment from Hotel Management
5 Apr 2024 by Roberto Girardi, Hotel Management
It has been a pleasure meeting you Sir!Thank you for your kind words, we are sorry for the little slips we made during your stay, we will do our best to avoid other mistakes in the future.Kind regards.
by A verified traveler
Posted 23 Mar 2024
Very good. The only issue was that our room was below the rooftop breakfast room so we could hear in the morning the chairs being dragged around.
Comment from Hotel Management
5 Apr 2024 by Roberto Girardi, Hotel Management
Greetings,thank you so much for your review!We are sorry you had trouble with chairs dragging, we will try to fix chairs bases with felt pads.Wish you a wonderful day.Kind regards.
by A verified traveler
Posted 28 Sep 2023
We arrived in late morning. Left our bags at reception--when we returned, they were already in our room. The Zona Traffico Limitada limits automobile access times to the hotel, but you just want to take your car to a parking area (after 2 pm, their garage will send a valet for your car; we used Parkejoo, an underground garage, until then). Nice breakfast. No need for a hotel restaurant or bar, plenty of choices nearby. Room was quite attractive with great woodwork and curtains--fitting into the Baroque spirit of the city.
Comment from Hotel Management
3 Oct 2023 by Roberto Girardi, Hotel Management
Greetings,thank you so much for your wonderful review!This type of feedback fill our hearts and souls with pride, pushing everyone of the team to work even harder in order to satisfy our guests in the best possible way.We hope to have another chance to prove ourselves in the future, warmly welcoming you soon!Have an amazing day, thanks again for your time.Sincerely,
by A verified traveler
Posted 26 May 2023 on Hotels
Comment from Hotel Management
12 Jun 2023 by Roberto Girardi, Hotel Management
Greetings,thank you so much for your review!It will contribute to improve our overall quality rate and our heart ratio!We hope you'll come again into our hotel, meanwhile we send ourKindest regards.RobertoFront Office Manager
by A verified traveler
Great Location
Posted 21 Jul 2022 on HotelsThe Hotel is in a perfect spot. The common areas are really nicely done, including lobby and breakfast area. Breakfast was included and was great.
Only issue is the rooms are dated and a bit musty. The air conditioning is OK, not great. Packets of shampoo and shower gel were provided but was kind of amateurish.
The staff is really very great and really help with any concern. All were super nice. Even let us change room as the first one was too musty.
Comment from Hotel Management
24 Jul 2022 by Roberto Girardi, Hotel Management
Dear Sir, thank you for the detailed review, it will help us improve a lot. We will try our best in the future to turn that 8 into a 10.
Wishing you a wonderful day, we send our
Warmest regards.
by A verified traveler
Posted 20 Jul 2022
5 star experience! Parking a nightmare in the area, so wonderful that this hotel provides parking... They also did a beautiful job on my laundry and the staff is all very accommodating!
Comment from Hotel Management
24 Jul 2022 by Roberto Girardi, Hotel Management
Greetings, thank you so much for the precious words, they make us incredibly proud!
We wish to see you again soon, have a wonderful day.
Kind regards.
