Ratings based on 120 Verified Reviews
5.0 Room cleanliness
5.0 Service & staff
5.0 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Beautiful property in the historical area. Easy walking and parking. Interior was perfect. The breakfast was lovely and i cannot complain about our room. It had everything.
Comment from Hotel Management
30 Dec 2024 by Matteo | Front Office Agent, Hotel Management
Dear Mr Morris,Thank you for your review, we are thrilled that you enjoyed everything about our property!Looking forward to welcoming you for another time.Warm regards
by A verified traveler
Posted 28 Nov 2024
Loved the room we booked, but there was no heat or hot water when we returned from dinner so we had to change rooms. They upgraded us and even though the room was way bigger the other was just more comfortable. Breakfast was very good. Overall a great hotel for the price, the location is convenient and makes walking around easy.
Comment from Hotel Management
29 Nov 2024 by Matteo | Front Office Agent, Hotel Management
Dear Sir,Thank you very much for your feedback, looking forward to welcoming soon for another time.Warm regards
by A verified traveler
Posted 22 Nov 2024
This is a beautiful hotel in a fantastic area of the old town in Lecce. The front desk staff were so friendly and helpful. So gracious at check. Made me feel at home.
They couldn’t do enough to make my stay noteworthy. Loved the 3 days I spent at this hotel.
Comment from Hotel Management
29 Nov 2024 by Matteo | Front Office Agent, Hotel Management
Dear Mr Tim, thank you very much for your feedback. We truly appreciate your words, it means a lot for us. Looking forward to welcoming soon for another time.Warm regards
by A verified traveler
Posted 21 Nov 2024
The top floor paradiso suite had access to 2 private rooftop decks with beautiful views . We had already been upgraded but chose to upgrade even more to optimize air , views and sunlight. The 2 breakfast rooms are architectural gems . The staff was patient , polite and charming to visit with. The location is perfect for walking
Comment from Hotel Management
29 Nov 2024 by Matteo | Front Office Agent, Hotel Management
Dear Mrs Lisa, thank you very much for your feedback. We truly appreciate your words, it means a lot for us.Looking forward to welcoming soon for another time.Warm regards
by A verified traveler from north topsail beach
Posted 18 Nov 2024
Great staff
Comment from Hotel Management
29 Nov 2024 by Matteo | Front Office Agent, Hotel Management
Dear Mr Richard, thank you very much for your little feedback. Looking forward to welcoming soon for another time.Warm regards
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 2 Nov 2024
by A verified traveler
Posted 9 Oct 2024
We are sorry that we just stayed one night. Very very nice place and nice staff team
Comment from Hotel Management
29 Nov 2024 by Matteo | Front Office Agent, Hotel Management
Dear Sir,Thank you very much for your little feedback.We are thrilled that you enjoyed the location of Palazzo and the staff.Looking forward to welcoming soon for another time.Warm regards
by A verified traveler
Posted 1 Oct 2024
We really enjoyed our trip to Lecce. This hotel is very unique and is beautifully decorated. It felt like staying at an Italian mini villa. Our family suite was spacious, two rooms, two bathrooms and a sitting area. Breakfast setting was gorgeous and offered a variety of food selection, all very good. We willoved the very friendly and attentive staff, the front desk, the kitchen manager and her team, the meticulous room service and our special rooftop Champaign hosts. Don't miss out staying at this hotel
We hope to be back soon.
Comment from Hotel Management
5 Oct 2024 by Asia, Hotel Management
Dear Mrs Haleh,Thank you very much for your very detailed and positive review! We are thrilled that your trip to Lecce was so enjoyable and that you found our property unique and beautifully decorated.It is great to hear that the family suite met your needs and that you enjoyed the variety and quality of the breakfast. Our staff will be happy to know that your friendliness and attention were noticed.We hope to welcome you back for another unforgettable stay. We look forward to seeing you again!Best regards,
by A verified traveler
Posted 30 Sep 2024
Our stay was so delightful. From the moment we walked in and received a welcome drink from the friendliest staff, to the beautiful, well appointed room, everything was perfect. The location made it easy to take in every aspect of the old town.
Comment from Hotel Management
5 Oct 2024 by Asia, Hotel Management
Dear Mrs Cheryl,Thank you sincerely for your wonderful review! We are delighted that your stay was so delightful and that you enjoyed the welcome drink and the friendliness of our staff.It is great to hear that the beauty and decor of the room contributed to your experience and that the location was ideal for exploring the old town.We hope to see you again soon for another unforgettable stay!Best regards,
