Ratings based on 50 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
23 Oct 2024 by Isabella, Hotel Management
Thank you very much Alfredo.Best Regards
by A verified traveler
Posted 5 Aug 2024
What a find. Such an elegant property and kind welcome. We loved it.
Comment from Hotel Management
5 Aug 2024 by Isabella, Hotel Management
Thank you very much Henry!
by A verified traveler
Posted 30 Jul 2024
by A verified traveler
Posted 30 Jul 2024
Everything was wonderful and close to all the old town has to offer.
Comment from Hotel Management
5 Aug 2024 by Isabella, Hotel Management
Thank you Diane!Best Regards
by A verified traveler
Posted 25 Jul 2024
First, the pros. The location can’t be beat. The B&B is in a beautiful old palazzo with loads and loads of charm and quirky details. Then the cons. First, I do not think the website accurately represents the property. It refers to an “onsite spa” and a “pillow menu.” I saw no spa of any kind and was not offered a “pillow menu,” which I don’t really care about, but including this on the website as an amenity creates an impression and an expectation that the property does not meet. The website says the “front desk is open 9:30 am to 10:30 pm,” but no one was there when we arrived. After about 45 mins of frantic phone calls, someone showed up. We were asked to leave our credit card details with the owner’s friend, who was holding down the fort in her absence. I don’t think this was an appropriate suggestion, and I sent a bank transfer after I arrived home. The a/c remote control was confusing, but neither of the two people who were helping the owner in her absence could figure it out, and they just sort of shrugged. Luckily we figured it out on our own, but if we hadn’t, that would have been a real problem, as it was 45 celsius during our stay. Cleanliness could be better. Our room had a beautiful terrace, but the floor and furniture were quite dusty. The bathroom also needs a deep cleaning, as there was a bit of mold, and even a bit of green algae, in the shower stall. So, while this old palazzo is indisputably charming, the charm, for us, did not compensate for the problems.
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
5 Aug 2024 by Isabella, Hotel Management
Thank you Martin!Best Regards,
by A verified traveler
Posted 22 May 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by Isabella, Hotel Management
Thank you Peter!Best Regards!
by A verified traveler
Posted 22 May 2024
Isabelle has a wonderful place that she opens to visitors. It is an amazing experience.
Comment from Hotel Management
22 May 2024 by Isabella, Hotel Management
Thank you Monica! Hope to see you again in Palazzo Bernardini!
by A verified traveler
Posted 21 May 2024 on Hotels
Comment from Hotel Management
22 May 2024 by Isabella, Hotel Management
Thank you Lauren.Hope to see you again in Palazzo Bernardini.
by A verified traveler
Highly recommend
Posted 16 May 2024 on HotelsIsabella was an absolute delight and her place was perfect for our trip. The location cannot be beaten and the very private room was very quiet considering you are right in the centre of town. The bed was extremely comfortable, beautiful room and very easy to explore the city from. She was a perfect host, her home is beautiful (totally unique) and we were well looked after the whole time we were there. Overall, I'd really recommend staying at the Palazzo!
Comment from Hotel Management
16 May 2024 by Isabella, Hotel Management
Thank you very very much!
