Ratings based on 994 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
by A verified traveler
Posted 1 Dec 2024
Wry clean friendly staff
Comment from Hotel Management
1 Dec 2024 by General Manager , Hotel Management
Dear Gracie,Thank you for your kind review! We're thrilled to hear that you found our hotel clean and enjoyed the friendly service. We look forward to welcoming you back soon! Sincerely, Roxann GrayGeneral Manager
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
1 Dec 2024 by General Manager , Hotel Management
Dear Alex,We are sorry to hear that your stay at our hotel did not meet your expectations, as reflected in the 1-star rating. We would appreciate it if you could specify the particular aspects of your stay that were unsatisfactory, allowing us to address these issues directly. Your feedback is valuable to us, and we invite you to reach out at your convenience to share your concerns. We consider guest feedback crucial for our improvement. We hope to have the opportunity to welcome you again. Sincerely, Roxann GrayGeneral Manager
by A verified traveler
Posted 24 Nov 2024
Didn't really need the staff but yhe check in man was professional. Convenient because it was right off the freeway. The breakfast options were good in comparison to other hotels. Everything was warm and theyhl had a cool pancake maker. The price was very reasonable and I'd absolutely stay here agin. They also have Dove brand of shampoos and lotion which was a plus
Comment from Hotel Management
25 Nov 2024 by General Manager , Hotel Management
Dear Veronica,Thank you for the fantastic 5-star review! We're thrilled to hear you had a great experience, from the convenient location to the warm breakfast and the cool pancake maker. We're also glad you enjoyed the Dove products in the room! We look forward to welcoming you back for another wonderful stay.Sincerely, Roxann GrayGeneral Manager
by A verified traveler
Posted 24 Nov 2024
Staff was friendly, but overwhelmed. One senior staff member; he checking folks in, answering the phones, and training the new person. Overall, they were doing the best they could, can’t blame them for that - good job!
Comment from Hotel Management
25 Nov 2024 by General Manager , Hotel Management
Dear Enrique,Thank you for your thoughtful review! We truly appreciate your understanding and recognition of the hard work our staff puts in, especially when they're juggling multiple tasks. We're glad to hear that, despite being overwhelmed, they were able to provide you with a positive experience. We'll be sure to pass along your kind words to the team!Sincerely, Roxann GrayGeneral Manager
by A verified traveler
Posted 11 Nov 2024
Very clean quiet hotel. Great staff. Thanks again!
Comment from Hotel Management
11 Nov 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for your kind words! We’re delighted to hear you enjoyed a clean and quiet stay with us, and that our team made a great impression. We look forward to welcoming you back soon for another relaxing visit!Sincerely, Roxann GrayGeneral Manager661-248-1600gm.hixlebec@gmail.com
by A verified traveler
Posted 8 Nov 2024
What absolutely got me… Was how big and spacious the room is. Had a great time and stay with my family.
Comment from Hotel Management
8 Nov 2024 by General Manager , Hotel Management
Dear Jacob,Thank you for the 5 out of 5! We're thrilled to hear that you and your family enjoyed the spacious room and had a great stay. We look forward to welcoming you back for another wonderful experience!Sincerely, Roxann GrayGeneral Manager
by A verified traveler
Posted 5 Nov 2024
Ok
Comment from Hotel Management
5 Nov 2024 by GM, Hotel Management
Dear Eliana,Thank you for choosing the Holiday Inn Express & Suites Frazier Park, An IHG Hotel for your stay and taking the time to leave us a 5-star review. We're thrilled to see your rating, and we hope you enjoyed your visit to our hotel.We strive to provide our guests with a comfortable and enjoyable stay, and your feedback helps us continue to improve our services. We look forward to welcoming you back in the future for another memorable experience. Warm Regards,General ManagerHoliday Inn Express & Suites Frazier Park, An IHG Hotel
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by GM, Hotel Management
Dear Andy,Thank you for taking the time to rate your stay at Holiday Inn Express & Suites Frazier Park, An IHG Hotel. We are delighted to see that you've given us a 4-star rating. Your feedback, even without a written review, is very important to us as it helps us maintain the quality of our services.We hope you had a pleasant stay and enjoyed our amenities and services. We strive to make our guests' experiences memorable and your rating tells us we are on the right track. We would love to hear more about your stay, your favorite aspects, or any areas where you feel we could improve. We look forward to welcoming you back soon.Warm Regards,General ManagerHoliday Inn Express & Suites Frazier Park, An IHG Hotel
by A verified traveler
Posted 27 Oct 2024
Convey
Comment from Hotel Management
28 Oct 2024 by GM, Hotel Management
Dear Audrey,Thank you for taking the time to share your wonderful 5-star review of your recent stay at Holiday Inn Express & Suites Frazier Park, An IHG Hotel. We are thrilled to hear that you enjoyed your stay with us. Our primary aim is always to provide our guests with a comfortable and memorable experience, and it's heartwarming to know that we were successful in our endeavor. We look forward to welcoming you back in the not too distant future for another exceptional stay at our hotel. Warm Regards,General ManagerHoliday Inn Express & Suites Frazier Park, An IHG Hotel
