Ratings based on 1,265 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
by A verified traveler
Posted 21 Dec 2024
Only complaint is way too much chlorine in hot tub and pool. Burned my daughters eyes.
Comment from Hotel Management
21 Dec 2024 by John, Hotel Management
Thank you for your high review of our hotel, as well as some areas of improvement. We hope you will visit us again in the near future! Thanks, John
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
21 Dec 2024 by John, Hotel Management
Thank you for answering our survey. We appreciate you taking the time. Thanks, John
by A verified traveler
Posted 20 Dec 2024
Great hot breakfast!
Comment from Hotel Management
21 Dec 2024 by John, Hotel Management
Thank you for your feedback! We are very happy you received great service and enjoyed our property. We hope to see you again soon! Thanks, John
by A verified traveler
Posted 18 Dec 2024
Staffs are super friendly and helpful! The breakfast was surprisingly delicious, love the waffles and pancakes!
Comment from Hotel Management
18 Dec 2024 by John, Hotel Management
You just made my day! Hope you get the opportunity to stay with us again! Thanks, John
by A verified traveler from Portland
Posted 17 Dec 2024
For the $815.00 spent for 3 nights, this hotel left much to be desired. The room is very small. The coat/clothes rack halfway blocks the heater. No counter space in the “bathroom”. Toilet seat warped and plastic is bubbling. Tub has many areas where the paint is worn off. We only got 2 medium size towels for 2 adults. When I asked for 2 more, I was given a look and huff at the front desk, like I was asking for something completely inappropriate. I have very long hair and use 1 towel to wrap it up in while I’m drying the rest of me. Most ladies I know use 2 towels after a shower.
The surge protector that has the tv, fridge, lamps, microwave attached to it is connected to an outlet wired to a wall switch. When we turned off the lights as we left for the day, trying to be conscientious about saving power, we inadvertently turned off all the above. There was no note ANYWHERE about that switch powering the surge protector. Called maintenance to find out why we lost power and it took awhile to get the answer. The maintenance guy said he had forgotten that some of the units were wired that way. He couldn’t switch the plug to the lower part of the outlet due to the types of plugs that were already there.
The website doesn’t say this, but if you aren’t there for a full week, there is no room cleaning or towel exchange service… another reason it is good to have more than 2 towels.
Only good things were distance to the Main Street where all the shops are, and breakfast.
Comment from Hotel Management
17 Dec 2024 by John, Hotel Management
We appreciate your review and explanation of the exact issues you experienced during your stay with us. We will be addressing the issue you had. We do hope you give us a chance to show you we can do better next time you come to Leavenworth! Thanks John
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by John, Hotel Management
You just made my day! Hope you get the opportunity to stay with us again! Thank You! Thanks John
by A verified traveler
Posted 16 Dec 2024
Very welcoming- very well situated-close to everything- clean and well maintained- breakfast was vey tasty- highly recommended
Comment from Hotel Management
17 Dec 2024 by John, Hotel Management
Thank you for your feedback! We are very happy you received great service and enjoyed our property. We hope to see you again soon! Thanks John
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
17 Dec 2024 by John, Hotel Management
Thank you for answering our survey. We appreciate you taking the time. Thanks John
by A verified traveler
Posted 15 Dec 2024
Parking situation could definitely be better but overall 10/10
Comment from Hotel Management
17 Dec 2024 by John, Hotel Management
Thank you for your high review of our hotel, as well as some areas of improvement. We hope you will visit us again in the near future! Thanks John
