Ratings based on 70 Verified Reviews
2.8 Room cleanliness
2.9 Service & staff
2.6 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
No pillow cases
Posted 13 Jan 2024 on HotelsNo pillow cases, room dirty not all showers working
by A verified traveler
Unable to log in and unsafe
Posted 19 Aug 2023 on HotelsHotel was not fit for purpose. Unable to check in, reception desk shut at 9pm and we arrived later as travelling from Disney to a ferry in dieppe. The electronic check in would not work and the duty call number / device was not being answered. Too many unsavoury characters outside including a partially dressed man climbing out the window. Our party was two women and a young child and felt the location and other guests were unsafe. We had no choice but to book another hotel at a significant cost.
by A verified traveler
Posted 13 Aug 2023 on Hotels
by A verified traveler
Posted 4 Nov 2022
Even though it was only 23.20 there was no reception open or number to call. The automated check in screen was experiencing technical failure so we couldn't get in or check in. We returned the next day and were told a refund would be routine. We have contacted Expedia many times for over 2 months: we have not received a refund or an engaged response. I've never had such a chaotic experience of a major company. Avoid the hotel. Avoid Expedia.
by A verified traveler
Locked out!
Posted 25 Aug 2022 on HotelsI paid, but was locked out of the hotel when we arrived. I'm waiting for a reimbursement
by A verified traveler
Posted 25 Aug 2022 on Hotels
by A verified traveler
Below par. Adequate stop off point (just!).
Posted 11 Aug 2022 on HotelsNot my favourite hotel experience, but it worked as a stopover. Lots of parking and a friendly host were the pluses. It was quiet and I slept well. The room was basic and the carpet was stained and could have been hoovered again. No towel unless you pay for one. Shower was fine. There weren't quite enough toilets for everyone at peak times and they weren't the nicest. There was a strong smell of cigarette smoke in the building and room. Breakfast was simple and just about adequate, though was smooth and easy. Thirty years ago I'd have stayed without blinking, but the hotel world has moved on and I'm not as tolerant as I was back then. Okay, but with quite a few reservations.
by A verified traveler
Posted 24 Jul 2022
by A verified traveler
Posted 30 May 2022 on Hotels
by A verified traveler
Isolated and run-down hotel
Posted 21 Aug 2021 on HotelsThis hotel is rather turn down, even by F1 standards. The manager was helpful and friendly, but the room, with just a washbasin and toilets and showers down the corridor, was very basic. Frighteningly, electric wal sockets in the corridor were hanging off the wall with cabling exposed. Compared with other hotels and restaurants at Val de Reuil, this was in an isolated position and difficult to get to. To be fair, for 38 Euros a night, 5 star standards weren’t expected, but the hotel is in serious need of renovation.
Comment from Hotel Management
6 Oct 2021 by Manager, Hotel Management
Thank you for taking the time to write to us following your stay at hotelf1.
We are sorry that the service and delivery did not meet your expectations, and we ask you to accept our sincere apologies.
The hotelf1 are eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable.
Rest assured that the necessary measures will be implemented to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to regain your confidence on a future stay.
