Les Lodges Sainte-Victoire Hotel & Spa Reviews

Dear Amber,Thank you for taking the time to let us know your opinion of your recent stay.We are really pleased we met your expectations.We look forward to welcoming you back on a future occasion. Best wishes,Julie Chanut, Manager

Dear Alon,Thank you for taking the time to share your review.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back in the future. Best wishes,Julie Chanut, Manager

Dear Johan, Thank you for taking the time to share such a valuable review.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back in the future. Kind regards,Julie Chanut, Manager

Dear Yuliya,Thank you for this kind review.It warms our hearts to hear such positive words about your stay at Les Lodges Sainte Victoire.We are thrilled that you reveled in the serenity of our property, enjoyed the professionalism and friendliness of our staff, and found our concierge to be an invaluable resource. It is also delightful to know that our Croque monsieur left a lasting impression on you. We take pride in maintaining our luxurious standards across all facets, from room cleanliness to the pristine condition of our hotel, and it is gratifying to see these efforts reflected in your satisfaction with the room amenities and the overall service.We look forward to seeing you again on your next stay.Best wishes,Julie Chanut, Manager

Dear Lauren,Thank you for taking the time to review your stay in Aix-en-Provence.It's fantastic to hear that you found our property lovely and enjoyed the exceptional cuisine at our restaurant. Our 1-star Michelin awarded restaurant, Le Saint Estève, led by Chef Julien Le Goff, takes pride in offering a gastronomic experience with soft southern accents, showcasing the treasures of the Mediterranean and Provençal hills.However, we regret that you experienced issues with sound insulation in your room. We understand how crucial a peaceful night's sleep is for our guests. Regarding the bathroom facilities, we offer rooms with various configurations. Some of our standard rooms are equipped with bathtubs and handheld showers, while other room categories feature separate shower cabins. We apologize for any inconvenience this may have caused. As for the air conditioning, this is individually controlled in each room and we typically maintain a temperature of 21C during winter, but we acknowledge that personal preferences may vary.Nonetheless, we are pleased that you found our staff to be friendly and attentive to your needs. At Les Lodges Sainte Victoire, we strive to provide exceptional service, and it's rewarding to know that our team's efforts were appreciated.We hope to have the opportunity to welcome you back for an even more comfortable stay in the future.Best regards,Julie Chanut, Manager

Dear Emily,Thanks for this kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.Wishing you all the best and looking forward to your next visit,Julie Chanut, Manager

Dear Gretchen,Thank you for taking the time to review your stay in Aix-en-Provence.We are delighted that you enjoyed the company of our resident cats and appreciated the recommendations from our concierge for your day trips. However, we are sorry that some aspects of your stay did not meet your expectations. Our suites are designed to provide a modern and elegant ambiance, and we regret to hear that the style was not to your preference. Moreover, we understand the importance of a well-functioning A/C and are concerned to hear about the shower leakage and dim lighting; please know that our maintenance team is on hand to resolve such issues promptly to ensure the comfort and satisfaction of our guests. However, I would like to point out that the air conditioning, which you wanted very strong, worked perfectly in the living room but was limited to 20 degrees in the bedroom, which, at the end of September, seems to me to be very acceptable. We acknowledge that our rates reflect the standards of quality and service we aim to deliver, and we regret that we did not meet your expectations on this occasion. Furthermore, we are sorry to hear that the breakfast experience was not up to par, and we will certainly reflect on your comments to improve our offerings. Your feedback regarding the front desk staff’s demeanor is also concerning, and we will review this with our team to ensure a more welcoming and attentive service moving forward. I would point out, however, that the quality of our breakfast and the friendliness of our staff are points on which we are generally congratulated on a daily basis.We nevertheless hope you were able to appreciate our serene location, nestled among the vineyards and olive groves, a stone's throw away from the vibrant Aix-en-Provence city center. The beauty and tranquility of the surrounding Cézanne landscapes are something we are very proud of, and we hope it added a touch of relaxation to your stay.It would be a pleasure to have you return. Best wishes,Julie Chanut, Manager

Dear Jennifer,We appreciate you taking the time to share your feedback about your stay at Les Lodges Sainte Victoire.We are delighted that you found our hotel beautiful. Les Lodges Sainte Victoire is indeed set in a peaceful rural setting, surrounded by vineyards and olive groves, offering a magnificent panoramic view of the Sainte-Victoire Mountain.However, we regret that some aspects of your stay did not meet your expectations. We understand your concerns about our shuttle service. Our complimentary shuttle to Aix-en-Provence city center is available upon request, and we apologize if it was not as accessible as you had hoped. Our shuttle is a free offer put in place to please our customers and I am sorry to read that such a service is subject to dissatisfaction...Regarding our culinary offerings, we strive to provide a high-quality dining experience. Our Michelin-starred restaurant, Le Saint Estève, led by Chef Julien Le Goff, offers refined Mediterranean cuisine. Additionally, our bistro, The Atelier des Lodges, serves gourmet seasonal dishes. We are sorry to hear that our selection did not meet your preferences.We hope you were able to take advantage of our spa facilities during your stay. Our 250m² Esthederm Spa features treatment rooms, a sauna, a hammam, and both indoor and outdoor heated pools, offering a haven of relaxation and rejuvenation.We appreciate your feedback as it helps us improve our services. We hope you might consider giving us another opportunity to provide you with a more satisfying experience in the future.Best regards,Julie Chanut, Manager

Dear Caroline,Thanks for taking the time to review your stay in Aix-en-Provence.We are truly grateful to hear that your stay with us left such a lasting impression.We are delighted that you enjoyed the breathtaking view of Mount Saint Victoire, the spaciousness and modernity of our rooms, and the dedication of our staff. Our complimentary shuttle service is indeed designed to ensure convenient access to the charming city of Aix en Provence, and we are thrilled that it contributed positively to your stay. Nestled in the tranquility just beyond the city, we take pride in our serene location that offers a peaceful retreat.We hope to welcome you here again.All the best.Julie Chanut, Manager

Dear Naiara,Thank you for this excellent rating.We are delighted that you enjoyed your stay with us.We hope you had the chance to experience our unique setting amidst the vineyards and olive groves, offering a tranquil retreat in the picturesque landscapes of Cézanne during your stay.We look forward to welcoming you again. Best regards,Julie Chanut, Manager