2/10 Terrible
Peter
Traveled with family
Feb 4, 2025
Liked: Cleanliness
Disliked: Staff & service
The parking directions are not clear very confusing. When we arrived at nearly 2pm even though the hotel was nearly empty they advised we could not check it until 4pm. We then asked the staff if they could look after the luggage, they were all standing around talking & seemed annoyed we were bothering them. They then put post it notes on the luggage handed us a note with 3 on it & we left to go across to the island, thinking they were putting the luggage away. When we returned the luggage was still just sitting in the foyer were anyone could access & they had different staff on. We took our luggage & nobody even checked it was ours. We travelled Europe for 5 weeks & this honestly was the worst service we received. They need better signage on the directions to the car park, not just a message to say go the same way as the buses - there were 2 different signs for buses. They also need better staff & some sort of security for left luggage, other hotels locked them away & gave us a tickets which were checked on our return. They also advertise you can see Mont Saint Michel from your room, there were trees in the way, seems trivial but when you choose a hotel due to location & view & it is not what was advertised it is very disappointing. I would definitely not recommend this hotel.
Peter
Stayed 1 night in Jan 2025